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Privacy Policy

Privacy Policy

Updated 4 November 2024

This Privacy Policy ("Policy") explains how Eleven Labs Inc. and our affiliates ("we", "our", or "us") process Personal Data of individuals who use our services, including our platform, websites (e.g., elevenlabs.io), mobile applications, and other online services (jointly, the "Services"). This Policy also explains your rights and choices about how we use your Personal Data, including how you can access or update certain information about you.

In this Policy, "Personal Data" means any information relating to an identified or identifiable individual, such as an individual's name, address, telephone number, or email address. In certain jurisdictions, this may also be referred to as “Personal Information” 

This Policy does not apply when we offer our Services and process Personal Data on behalf of enterprise/business customers. We act as a service provider/processor for those relationships and our use of that data is governed by our customer agreements.

1. Categories of Personal Data We Collect:

(a) Personal Data You Provide to Us

  • Contact Details. When you set up an account to use our Services, we ask you to provide your contact details such as your name, email address, phone number, address, contact preferences, and date of birth.
  • Text to Audio Input. We process any text or other content that you choose to share with us or input into our Services in order to generate synthetic audio clips reading your text, as well as any Personal Data that you may decide to include in your text.
  • Audio Recordings and Voice Data. We collect any audio recordings of your voice that you choose to share with us, which may include Personal Data, as well as data about your voice (“Voice Data”) to provide our Services to you. You may also provide additional audio recordings to allow ElevenLabs to verify that it is your voice featured in the audio recording being provided. 
  • Profile Information and User Content. When you sign up for our Services, you may indicate how you intend to use the Services (e.g., professional use). If you decide to make your voice model available to other users in the Voice Library, you can choose to include a profile description including your name, bio/description, your social media usernames and links to your social media accounts, and the characteristics of your voice. Some profile information you provide will be viewable by other users of our Services. We collect other information you may input when you use the services, upload files or leave feedback.  
  • Feedback/Communications. If you contact us directly or express interest in using our Services, we collect Personal Data including your name, email address, the contents of a message or attachments that you may send to us, and other information you choose to provide. If you subscribe to our newsletter, then we will collect Personal Data from you, such as your name and email address. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services. If you respond to a survey, we will capture your responses and any other Personal Data you provide. 
  • Payment Details. When you register to use any of our paid Services or decide to get paid by making your voice model available to other users, our third-party payment processor, Stripe, collects and processes your payment-related information, such as your name, email, billing address, credit/debit card or banking information or other financial information. Please consult Stripe's privacy policy here.
  • Verification Information. We may ask you to provide a proof of address, copy of a personal identification card or passport and other information as required to confirm your identity and background to use our Services.
  • Other Information You Provide.  We may collect other information you may provide to us, such as when you use our alpha or beta products and services, participate in our responsible disclosure program, attend events hosted by us, interact with us online or offline, or confirm your identity.   Some of these services may have additional terms.   

(b) Personal Data We Collect Automatically From You and/or Your Device

  • Information from Cookies and Similar Technologies. We and our third-party partners may collect information about you using cookies, pixel tags, SDKs, or similar technologies. Where the term "Cookies" is used in this Policy, this includes both cookies and similar technologies. Categories of information that we may collect using cookies includes: 
    • Location Information. When you use our Services, we infer your general location information, for example by using your internet protocol (IP) address.
    • Device Information. We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, phone carrier and manufacturer, application installations and versions, device identifiers, mobile advertising identifiers, and push notification tokens.
    • Usage Information. We receive information about your interactions with our Services, such as the content you view, the actions you take or the features with which you interact when you are using the Services and the dates and times of your visits.

(c) Personal Data We Collect from Third Parties

  • Information from Third Parties. We collect publicly available information from third-party sites to enable the training of our models and systems. We may also work with third parties directly to collect information to enable the training of our models and systems.
  • Third-Party Logins. If you choose to register or log in to our Services using your account with third parties, we receive Personal Data about you from such third parties, such as your name, email address, username, and profile picture.  
  • Information from Service Providers. We may receive information that you have shared with certain third-party service providers, for example in relation to our verification / background checks, such as ‘Know Your Customer’ (KYC) and ‘Anti-Money Laundering’ (AML) checks.

In some cases, we need to collect your Personal Data to provide you with our Services. In these cases, if you choose not to provide the requested Personal Data, you may not be able to use our Services. We will tell you if providing Personal Data is required by law or under a contract and what are the consequences of failing to provide it.    

2. Purposes of Processing Personal Data and Legal Basis:

(a) Purpose and Legal Basis

Depending on the country in which you are located, we will only process your Personal Data based on a valid legal ground. The table below describes the purposes for which we process your Personal Data and the legal grounds. Depending on where you are located, when we rely on legitimate interest as the legal grounds to process your Personal Data, you have the right to object to that processing using the online form set out in Section 7 (“Your Rights”).

Purpose Description Legal Ground (where required under applicable law)
Providing the services We may process your Personal Data to provide the Services you request from us, as described in the applicable Terms of Service. The processing is necessary for entering into, or performance of a contract to which you are a party
Collecting your audio recordings and other Voice Data for use in connection with our Services We collect the audio recordings of your voice that you choose to share with us, as well as any other Voice Data to provide our Services to you. The processing is necessary for entering into, or performance of a contract to which you are a party
Generating your voice model or otherwise interpreting your voice if you use it for Services such as speech synthesis, conversational AI, dubbing, or translation We may process the audio recordings of your voice that you provide to us, which include your Personal Data, such as your Voice Data as well as any Personal Data you choose to provide, to provide conversational AI services or to create a voice model that will generate synthetic audio sounding like your voice, as further described below in Section 2b (“Personal Data and ElevenLabs Voice Modeling Services”). The processing is necessary for entering into, or performance of a contract to which you are a party
Allowing others to generate synthetic audio using your voice model You may decide to make your voice model available in the Voice Library for other users to use to generate synthetic audio sounding like your voice, and we process your Voice Data, including your voice model, for this purpose You have provided your consent
Verifying that it is your voice featured in the audio recordings provided by you or another user To the extent that you use the professional voice cloning services, we may process an audio recording that you provide us and Voice Data to verify that it is your voice featured in other audio recordings you provided. Where another user is seeking to use your voice data with your consent, we may process an audio recording that you provide to us to verify that it is your voice and that you consent to the use of your voice by the third party. We may process your Personal Data to protect against and prevent malicious, deceptive, fraudulent, illegitimate, or illegal activity, and to prevent the generation of “Deep Fakes.” We may use this data to help us defend ourselves in the event of a claim arising out of any attempted unlawful use of our Services. When we process your Voice Data for identity verification purposes, your Voice data may constitute biometric data under applicable laws and so we will be processing your Special Category Personal Data. The processing is necessary for our legitimate interests in verifying audio recordings in order to protect against unlawful use. The processing is also necessary for the establishment, exercise, or defense of legal claims
Personalizing your experience We may process your Personal Data to personalize your experience when you access our Services, including suggesting content and features that could be of interest to you.
We, or a third party, have a legitimate interest in using your Personal Data for the purpose of personalizing your experience
Communicating with you
 We may process your Personal Data to communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to your comments and questions, and otherwise, provide customer support We have a legitimate interest in using your Personal Data for communicating updates and providing support.

Communicating with you For potential users, we may process your Personal Data to send Marketing Communications including emails to provide information regarding products or Services that may interest you. You have provided your consent.
Billing and accounting
 We may process your Personal Data to handle any payments from you or to you as described in the applicable Terms of Service, including keeping records of payments The processing is necessary for entering into, or performance of a contract to which you are a party
Preventing fraud
 We may process your Personal Data to protect against and prevent fraud and money laundering, and protect against malicious, deceptive, fraudulent, or illegal activity, including to prosecute those responsible for such activity. We, or a third party, have a legitimate interest in using your Personal Data to conduct due diligence and take appropriate measures to protect against and prevent fraud
Data Storage We may store your Personal Data, including Voice Data, using third-party cloud services We have a legitimate interest to store your Personal Data for providing our Services and maintaining our relationship with you.
Safety
 We may process your Personal Data to safeguard our platform and services, and to ensure security and safety, which may include administering a responsible disclosure program. We, or a third party, have a legitimate interest in using your Personal Data to ensure security and safety
Providing technical support
 We use Personal Data to provide technical support, including diagnosing and resolving any issues you report. The processing is necessary for entering into, or performance of a contract to which you are a party.
Understanding usage
 We may process your Personal Data to understand the usage of our Services, to understand trends and preferences, to improve and repair errors in the Services, and to develop new products, services, features, and functionalities. We, or a third party, have a legitimate interest in using your Personal Data for the purpose of understanding usage.
Understanding usage Our understanding of your usage may include the use of tools that look at mouse movements, clicks, keystrokes, data or text entered, and the pages you visit. We obtain your consent to the placement of tracking technologies that are used for these purposes.
Aggregated Data Generation
 We may process your Personal Data to generate deidentified or aggregate data that we may use for any lawful purposes including product and service improvement activities, research, and other similar purposes. We will maintain and use deidentified and aggregated data in an anonymous or deidentified format. Unless required by law, we will not attempt to reidentify the information. We, or a third party, have a legitimate interest in using your Personal Data to generate anonymized or aggregate data
Administrative and legal
 We may use your Personal Data to address any administrative or legal issues pertaining to ElevenLabs, including but not limited to intellectual property infringement, defamation, rights of privacy issues, to enforce our Terms of Service, or as necessary to establish, exercise or defend our legal rights or to respond to requests or communications from law enforcement agencies, regulatory bodies and public authorities.
 We, or a third party, have a legitimate interest in using your Personal Data to address administrative and legal issues
Compliance
 We may process your Personal Data for compliance with legal obligations to which we are subject, for instance, to comply with accounting, tax rules or anti-money laundering rules, or as mandated by a court order, judicial process, or governmental agency
 We need it to comply with a legal obligation, for instance, to comply with a court order
Research and development of AI models
 We may process your Personal Data to research, develop, train and otherwise improve our AI models. This may include processing audio files you upload and text metadata you provide when using Instant Voice Cloning and Professional Voice Cloning. Our training practices disassociate (or completely remove) data included in the training dataset that could identify you with your audio files. Any AI models we develop that involve the processing of your Personal Data will not make it possible to recreate your Personal Data (other than inadvertent similarity).
 We have a legitimate interest in using your Personal Data for the purpose of research and development of AI models.
Other purposes
 If we intend to use your Personal Data for other purposes, we will provide specific notice at the time the Personal Data is collected.
 Please consult the relevant specific notice

We only rely on our or a third party's legitimate interests to process your Personal Data when we determine that these interests are not overridden by your rights and interests. When we are using your information because we or a third party have a legitimate interest to do so, you may have the right to object to that use.

(b) Personal Data and ElevenLabs Voice Modeling Services 

ElevenLabs uses Voice Data to provide its voice services, including voice modeling, speech-to-speech, and dubbing services. For voice modeling, when you provide us with recordings of your voice, we utilize our proprietary, AI-based technologies that analyze your speech characteristics to formulate a distinct voice model of your vocal traits. This voice model can be used to generate audio resembling your voice. Depending on where you reside and how we use your Voice Data (as set out in this Policy), applicable law may define your Voice Data as biometric data. We do not use Voice Data to infer characteristics about an individual.

(c) Personal Data and ElevenLabs Training Models  

ElevenLabs uses Voice Data to help our models and products learn about patterns and connections in speech and audio content and to improve our Services. We do not use Voice Data, Personal Data, or publicly available data used for training to profile or target consumers.  

(d) Content Moderation and User Suspension

ElevenLabs does not undertake to review all Content and expressly disclaims any duty or obligation to monitor or review content. However, in order to maintain the integrity and security of your data, and for fraud prevention purposes, ElevenLabs reserves the right to moderate all voice and text data input into ElevenLabs tools and voice or other outputs. In certain circumstances, ElevenLabs may share your inputs or outputs, which may include Personal Data, with third parties to support the content moderation and safety initiatives. Users found to have engaged in activity that violates the Prohibited Use Policy may be subject to termination or suspension under the applicable Terms of Service. 

3. Data Recipients:

Your Personal Data may be shared with:

  • Affiliates. We may share any Personal Data we receive with our current or future affiliates for any of the purposes described in this Privacy Policy.
  • Vendors and Service Providers. We may share your Personal Data with third-party vendors and service providers who provide services such as verification/background checks, content moderation, website hosting, data analysis, advertising, information technology and related infrastructure provision, customer service, email delivery, auditing, and payment processing.  
  • Other Users. We may share your Personal Data with other users if you instruct us to do so, for instance, if you decide to make your voice model available to other users in the Voice Library, or if you decide to include a profile/description for other users to consult. If you decide to make your voice model available to other users in the Voice Library, we will also post a sample of the synthetic audio generated from your voice model for other users to preview how the voice will sound. Certain services and features may allow you to display or share information directly with other users. For example, you may share files or outputs or send information users outside of our tool. Be sure you trust any user with whom you share information.   
  • Third Parties.  We may jointly develop, promote or offer products and features with other companies or partners which may require providing access to your Personal Data for the purpose of (a) providing, maintaining or supporting the services you requested, (b) analyzing and improving our services, and (c) marketing, advertising and other promotional activities. Certain services and features may allow you to display or share information with third parties. For example, you may share files or outputs or send information to third-party applications. Be sure you trust any third party with whom you share information.   
  • As Required By Law and Similar Disclosures. We may access, preserve, and disclose your Personal Data with law enforcement agencies, regulatory bodies, and public authorities or pursuant to the exercise of legal proceedings if we believe doing so is required or appropriate to (a) comply with law enforcement requests and legal process, such as a court order or subpoena; or (b) protect your, our, or others' rights, property, or safety. For the avoidance of doubt, the disclosure of your Personal Data may occur if you use our Services to create any objectionable content.
  • Merger, Sale, or Other Asset Transfers. We may disclose your Personal Data to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company, or we sell, liquidate, or transfer all or a portion of our assets.
  • Other Data Recipients. We may also disclose your information with other parties only where we have received your consent to do so.

4. International Data Transfers:

Our Services are hosted in the United States, the Netherlands and Singapore. If you choose to use our Services, your Personal Data may be processed in Singapore, the Netherlands or the United States depending on your location at that time. Regardless of user location, all Personal Data will be transferred to the United States for storage. 

EEA, UK, and Switzerland

If you are located in the European Economic Area, the United Kingdom or Switzerland ("Europe"), we may transfer your Personal Data to recipients in countries outside of Europe, including to the United States and Singapore. We apply appropriate protections when we transfer your Personal Data to such countries, including:

  • Transferring Personal Data to countries which have been found to provide adequate protection by the competent authorities, as appropriate (e.g., see the list of countries subject to an adequacy decision by the European Commission here);
  • Using contractual protections (i.e., Standard Contractual Clauses) for the transfer of Personal Data; 
  • Transferring to recipients who have certified to participate in the EU-U.S. Data Privacy Framework, or adopted binding corporate rules; or
  • Obtaining your express consent.

Brazil

If you are located in Brazil, we may transfer your Personal Data to recipients in countries outside of Brazil, including to United States, Netherlands, and Singapore. We apply appropriate protections when we transfer your Personal Data to such countries, including:

  • Using contractual protections (i.e., Standard Contractual Clauses) for the transfer of Personal Data; or,
  • Obtaining your express consent.

For more information about how we transfer outside Europe or Brazil, or to obtain a copy of the contractual safeguards we use for such transfers, you may contact us using the contact details indicated in the "Contact Us" section below.

Please note that the data protection laws in your jurisdiction may be different from the laws applicable in the U.S., Brazil or Europe.

5. Data Retention:

We take measures to delete your Personal Data or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it unless we are required or permitted by law to keep this information for a longer period. When determining the specific retention period, we consider various factors, such as the type of service provided to you, the nature and length of our relationship with you, and mandatory retention periods provided by law and any relevant statute of limitations. ElevenLabs will not keep data it generates about your voice longer than 3 years after your last interaction with us, except as required by law.

6. Your Cookie Choices

Cookies, pixel tags, SDKs, or similar technologies (“Cookies”) are technologies used to collect information about users and their activities on a website. We and our third-party partners, such as analytics and advertising partners, may collect information about you using Cookies to collect information about your online activities over time and across different services. 

The information collected via Cookies may include information such as unique identifiers, system information, IP address, web browser, device type, and the web pages that you visit just before or just after you use the Services, as well as information about your interactions with the Services, such as the date and time of your visit, and where you have clicked. More information about the data categories and elements collected using Cookies can be found in Section 1b. 

Types of Cookies

We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services. Cookies we or our third-party partners place may fall under one of the following purposes: 

  • Strictly Necessary Cookies. Cookies that are essential to make our Services available to you, for example, to provide login functionality or to identify bots who try to access our website. This cookies cannot be disabled as we cannot provide you with the Services without this type of Cookie.
  • Performing & Analytics Cookies. Cookies for website and app analytics purposes to support operation, maintenance, and improvement of our Services. We may use our own analytics Cookies or third-party analytics providers, such as Google Analytics, to collect and process certain analytics data on our behalf and understand how you engage with our Services. You can learn about Google's practices by going to https://www.google.com/policies/privacy/partners/.
  • Targeting & Marketing Cookies. Cookies that may be ours or our third-party partners and support us and our advertisers in serving relevant advertising on our sites as well as sites that are not owned or operated by us to promote our services, articles, or events. The Cookies are used to make advertising messages more relevant to you and your interests or prevent the same ad from continuously re-appearing.

Depending on the country in which you are located, you may be asked to provide your consent for our use of Cookies (except for strictly necessary Cookies). In addition, you have the following choices concerning the use of Cookies.

  • Browser Settings. Certain web browsers allow you to manage your preferences relating to Cookies. You can set your browser to refuse Cookies or delete certain Cookies. Please note that if you choose to block all Cookies, doing so may impair the use of our Services.
  • Google Analytics Opt-out. To opt out from Google Analytics' use of information collected on the Services through Cookies, you can download the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
  • Third Party Advertising Companies' Opt-Out. We work with third party advertising partners to show you ads that we think may interest you. Some of our advertising partners are members of the Network Advertising Initiative or the Digital Advertising Alliance. If you do not wish to receive personalized ads, please visit their opt-out pages to learn about how you may opt out of receiving web-based personalized ads from member companies. You can access any settings offered by your mobile operating system to limit ad tracking, or you can install the AppChoices mobile app to learn more about how you may opt out of personalized ads in mobile apps.

7. Your Rights

(a) Data Subject Rights 

Depending on where you are located or reside, you may have certain rights regarding the Personal Data we maintain about you and certain choices about what Personal Data we collect from you, how we use it, and how we communicate with you.

  • Access Your Personal Data: Request access to and receive information about the Personal Data we maintain about you. Most of your Personal Data can be accessed and exported by logging into your account. 
  • Correct Your Personal Data: Request to update and correct inaccuracies in your Personal Data. Most of your Personal Data can be accessed and corrected by logging into your account and accessing your account settings. 
  • Delete My Account: Request to close your account by submitting your request using your account settings (see more information here). 
  • Delete My Personal Data: Request that ElevenLabs delete all Personal Data we maintain about you including your account and the Voice Data associated with your account. 
  • Restrict or Object To Processing of My Personal Data: Restrict or object to the processing of your Personal Data, where applicable. 
  • Request Portability of My Personal Data: Request to transfer your Personal Data to another company. 
  • Withdraw Consent: You may withdraw any consent you previously provided to us regarding the processing of your Personal Data at any time. We will apply your preferences going forward and this will not affect the lawfulness of the processing before you withdraw your consent. The Voice Library Addendum provides more information about consent withdrawals in the context of the Voice Library.
  • Opt-out of Processing Your Data for Training: You may opt out of our use of your Personal Data for training at any time by navigating to the 'Data use' menu in the 'Terms and Privacy' section of your ElevenLabs account.
  • Deactivate Push Notifications: If you use one of our mobile applications, with your permission, we may send push notifications to your mobile device. You can deactivate these notifications at any time by changing the notification settings on your mobile device. 
  • Unsubscribe from Marketing Communications: You may unsubscribe from receiving marketing communications at any time by following the instructions contained within the email or by using this unsubscribe form. Please be aware that if you opt out of receiving commercial emails from us or otherwise modify the nature or frequency of promotional communications you receive from us, it may take some time for us to process your request and you may receive promotional communications from us that you have opted out from during that period, to the extent permitted by applicable law. Additionally, even after you opt-out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding our Services.

You may exercise these rights by using this online form. Please select “Other” and include the right you would like to exercise in the subject (e.g., “Withdraw my Consent”) and note the state or country in which you reside in the form. Before fulfilling your request, we may ask you to provide reasonable information to verify your identity. Please note that applicable law may provide for exceptions and limitations to each of these rights.

In addition to the rights listed above, you may also have the right to lodge a complaint with a supervisory authority, including in your country of residence, place of work, or where an incident took place.

(b) United States Residents

If you are a resident of certain U.S. states with applicable privacy regulations, including California, Connecticut, Colorado, Utah, Virginia, Oregon, Montana, or Texas, there are additional disclosures and certain additional rights regarding your Personal Information, as described below. In certain U.S. states, in addition to the rights in Section 7a, you also have the following rights. 

Sale of Personal Information, Sharing for Cross-Context Behavioral Advertising, and Targeted Advertising

When we share Personal Information through our targeting cookies or with vendors that provide advertising services to us, that is considered a sale or sharing for cross-context behavioral advertising or targeted advertising under certain U.S. state privacy laws. You can opt out of the sale of your Personal Information, including the sharing of your Personal Information for targeted or cross-contextual behavioral advertising by submitting your request here.

The following types of Personal Information may be processed for purposes of targeted advertising, and may have been “shared” or “sold” in the 12 months prior to the last modified date of the privacy policy:

  • Online Identifiers: IP address; unique identifier.

Each category of Personal Information listed above may be “shared” with or “sold” to the following third parties in connection with our marketing activities:

  • Advertising vendors (e.g., affiliate marketing companies, tracking technology providers)
  • Parties to a corporate transaction (e.g., if we are involved in the purchase, sale, lease, or other acquisition of our systems containing personal information)

Due to the fact that our services are intended for users age 18 or over, we do not knowingly we “sell” or “share” Personal Information of individuals under the age of 18.

Do Not Track. Our websites and apps are not designed to respond to “do not track” requests from browsers.

Authorized Agents. In those states where it is applicable, your authorized agent may submit a request to exercise any of the above rights on your behalf. ElevenLabs may request additional information to verify their authority to act on your behalf before processing any requests. 

8. Third Parties:

Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.

9. Security:

We implement reasonable security measures to secure and protect your Personal Data. The up-to-date list of measures along with relevant audit certifications can be obtained at: https://compliance.elevenlabs.io/. We note that, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information, to the extent permitted by applicable law.

10. Children's Privacy:

We do not knowingly collect, maintain, or use Personal Data from children under 18 years of age, and our Services are not directed to children. You are also not allowed to upload, send, email, or otherwise make children’s Voice Data available to us or other users. The use of children’s Voice Data is prohibited on our Services. If you believe that we may have collected any such Personal Data on our Service, please notify us at legal@elevenlabs.io. 

11. Updates to this Policy:

We may periodically update this Policy. If there are significant changes, we will notify you as required by law.

12. Contact Us:

For any questions regarding this Policy, our processing of your Personal Data, or to exercise your rights, please contact our Data Protection Officer at legal@elevenlabs.io or write us at: 

Data Protection Officer

  • Eleven Labs Inc.
  • 169 Madison Ave #2484
  • New York, NY, 10016
  • United States

If you are located in the European Economic Area, the UK or Switzerland, the controller for the processing of your Voice Data is 

  • Eleven Labs sp. z o.o.
  • Lipska 27/22 Street, 03-908 
  • Warsaw, Poland

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