ElevenLabs Prohibited Use Policy

You may not use our Services to engage in or contribute to dangerous, harmful, predatory, or restricted activities, including activities that risk offline harm or that we restrict for legal, regulatory, or safety reasons. This includes:

• Promoting, supporting, or facilitating terrorism or violent extremism
• Encouraging, promoting, instructing, or facilitating suicide, self-harm, or eating disorders
• Promoting or facilitating sexual violence or exploitation
• Developing, facilitating, acquiring, or procuring weapons, including chemical, biological, radiological, nuclear, or explosive weapons
• Engaging in or facilitating human trafficking
• Buying, selling, or exchanging regulated drugs or other controlled goods or services
• Operating or facilitating real-money gambling or exploiting or targeting individuals in a real-money gambling or predatory lending context
• Generating content for spam, or for automated calling or messaging that is unlawful or made without the consent required by applicable law
• Glorifying or celebrating serious violence or abuse, including mass-casualty attacks or those responsible for them

You may not use our Services to deceive, manipulate, or impersonate others. This includes:

• Cloning, synthesizing, or impersonating the voice, identity, or likeness of any living individual without their explicit and informed consent or other valid authorization, or of any deceased individual in a manner that is reasonably likely to cause harm or infringes applicable post-mortem rights
• Impersonating any organization or other entity, creating deceptive advertisements, or falsely implying endorsement, sponsorship, or affiliation
• Engaging in or facilitating fraud, scams, or other financial deception
• Coordinated activity using fake personas, documentation, synthetic voices, or other deceptive tactics to manipulate or harm others 
• Creating or distributing fabricated evidence intended to mislead legal or regulatory proceedings, insurance claims, or other official investigations
• Exploiting a person’s vulnerability due to factors such as age, disability, or financial circumstances, or creating harmful emotional dependency or undue influence

You may not use our Services to interfere with elections or undermine civic processes. This includes:

• Voter suppression, including misleading voting information or attempts to discourage lawful participation
• Disrupting or interfering with electoral or other civic processes
• Impersonating political candidates or elected officials without authorization
• Political campaigning without our prior written consent

You may not use our Services to engage in hateful conduct, targeted harassment or threats. This includes:

• Hateful or discriminatory attacks against individuals or groups based on protected characteristics, including dehumanizing content or slurs used to attack or demean
• Targeted harassment or bullying of any individual
• Threats of violence against any individual or group

You may not use our Services to create or distribute certain forms of sexual or graphic content. This includes:

• Visual depictions of explicit sexual acts
• Erotic material involving incest, bestiality, or necrophilia
• Non-consensual intimate content
• Gratuitous graphic or gory content that revels in serious injury, death, or abuse

You may not use our Services in ways that violate the privacy rights of others. This includes:

• Creating Output that exposes or weaponizes private information about individuals
• Using biometric or voice data to identify or profile an individual, including categorizing individuals by sensitive characteristics
• Using our Services to infer or expose sensitive personal attributes
• Processing personal data in ways that violate applicable data protection laws

Sensitive Data

Certain types of data have extra legal protections. We may support these use cases where we have the required agreements and settings in place. You may not submit the following without our prior written agreement:

• Medical records or other health information protected by law, such as under HIPAA
• Payment card or bank account numbers
• Government-issued ID numbers, such as social security numbers

Some Services may apply stricter requirements in the Service-Specific Terms. 

You may not interfere with, exploit, or misuse the integrity, security, or intended use of our Services. This includes:

• Circumventing our security, usage limits, or safety guardrails, including any voice verification systems such as Voice CAPTCHA
• Defrauding, deceiving, or committing financial misconduct against ElevenLabs, our partners, or any third party
• Using our Services to engage in social engineering, unauthorized network access, surveillance, or any activity that threatens the security, availability, or integrity of our Services
• Engaging in or facilitating coordinated, automated, or large-scale activity intended to evade limits or controls we apply to individual accounts
• Accessing or using another person’s account, key, or credential without authorization, or sharing credentials except as expressly permitted
• Testing or reverse engineering our Services to discover or exploit vulnerabilities, except as we authorize in writing

You may not use our Services in ways that violate applicable laws, regulations, or the fundamental rights of others. This includes infringing the intellectual property or publicity rights of others, for example by using copyrighted material, trademarks, or a person's voice or likeness without authorization.

You are responsible for ensuring your use of our Services complies with the laws that apply to you, including any obligations that apply to higher-risk or regulated uses, such as those governing artificial intelligence and automated decision-making, sanctions, trade restrictions, and export controls. You may not use our Services, or permit them to be used, for any purpose or as part of any system that is classified as prohibited, high-risk, high-impact, or by a similar description under any applicable law governing artificial intelligence, including the European Union's Artificial Intelligence Act, Regulation (EU) 2024/1689. While we may review how our Services are used, responsibility for compliance remains with you.

You must clearly disclose when people are interacting with AI where required by law or where failing to do so would materially mislead them. You must not remove, alter, or conceal ElevenLabs watermarks, metadata or other provenance signals for the purpose of disguising AI-generated content or evading detection.

You may not use our Services, or rely on Output, to make or materially influence any decision that has significant legal, financial, safety, or health consequences for an individual, including decisions about an individual’s eligibility, access, or treatment in areas such as employment, housing, education, insurance, credit, healthcare, or essential services, without meaningful human oversight. In these contexts, Output is not a substitute for professional judgment, and must be subject to appropriate human review. Nothing in this Section permits a use that is otherwise prohibited under this Policy.

You may not use our Services to provide personalized financial, investment, tax, legal, clinical, or other regulated professional advice that could materially affect an individual unless appropriately overseen by a qualified professional and the use and limitations of AI are clearly disclosed.

Examples of personalized advice covered by this restriction include:

• Financial or investment advice, including cryptocurrency trading recommendations
• Legal advice or guidance
• Clinical advice, including diagnosis, treatment recommendations, or other clinical decision-making

You also may not use our Services or Output to synthetically recreate or simulate another real person, living or deceased, giving evidence or testimony, including a witness or victim statement, in any court, tribunal, arbitration, disciplinary, regulatory, or other official proceeding.

You may not use our Services in ways that circumvent our commercial terms, misuse our intellectual property, or otherwise undermine the intended operation of our Services. This includes:

• Using our Services for commercial purposes on a free plan
• Using bots, scraping, or automated tools to extract data from our Services, except as permitted by our robots.txt
• Modifying, reverse engineering, decompiling, or creating derivative works from our Services, attempting to access our source code or model weights, or removing proprietary notices
• Accessing our Services other than through the interfaces and APIs we make available to you, or operating a client, wrapper, or proxy that gives anyone else access to our Services outside the terms that apply 
• Using our name, trademarks, hidden text, or branding, or framing, mirroring, or embedding our Services, without our written consent
• Making our Services or Output available to your own end users or other third parties on terms more permissive than those that apply to you
• Manipulating credits or tokens, creating multiple accounts to abuse free plans or evade enforcement, or artificially inflating Voice Library rewards
• Using our Services or Output to develop, train, fine-tune, or improve any AI model or service, or including Output in a dataset used for any of those purposes, except as expressly permitted under the applicable terms 
• Using our Services or Output to research or develop products or services that compete with ours