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ElevenScribe Privacy Policy

Updated August 20, 2026

1. Introduction and scope

This ElevenScribe Privacy Policy (“Policy”) explains how ElevenLabs and our affiliates (together, “ElevenLabs”, “we”, “our”, or “us”) collect, use, disclose, and otherwise process your personal information in connection with your use of ElevenScribe, our dictation services and mobile and desktop apps that turn your speech into text (“ElevenScribe).” 

This Policy applies when you use ElevenScribe. This Policy does not apply to your use of any other ElevenLabs products or services. For more information about how we process your information for other ElevenLabs products or services, please refer to our general Privacy Policy.

This Policy also does not cover personal information we collect when you use ElevenScribe through one of our business customers (for example, if you use an ElevenLabs service through your employer or our technology powers voice functionality on a service offered by another company). When we do that, we act as a “service provider” or “data processor”. In those cases, the business customer's contract with us, not this Policy, governs how we use the information. If you have questions about personal information we process for one of our customers, please contact that customer directly. 

This Policy applies to all our users around the world. If you are resident in Brazil, the EEA, UK or Switzerland, India or the United States please read the extra information that applies to you. 

If you have any questions or concerns about our use of your personal information, please email dpo@elevenlabs.io 

2. Personal Information We Process.

We collect and process different categories of personal information in connection with your use of ElevenScribe, including information you provide to us directly, information we collect automatically when you use ElevenScribe, and information we receive or collect from third party sources. 

(a) Personal Information You Provide to Us

• Account & Contact Details. When you download or request ElevenScribe services, you will need to log into your ElevenLabs account, so we may ask you for details such as your name, email address, phone number, address, and your account and contact preferences.
• Inputs & Outputs. When you use ElevenScribe, you will be prompted to speak into your device microphone. We call the audio we capture your “Input.” We turn that audio into text, and we call the text your “Output.” In this Policy, we refer collectively to such audio, data derived from such audio, and the generated text Output as “Dictation Data.” Dictation Data is not intended to nor is capable of uniquely identifying you.
• Profile Information. When you sign up for ElevenScribe, you can choose to tell us more information - for example, how you heard about us. 
• Feedback/Communications. If you contact us, send us feedback, or otherwise communicate with us regarding your use of ElevenScribe, we collect information such as your name, email address, and any other information you may include in your messages or answers. 
• Payment Details. You might pay for ElevenScribe.  If so, we will work with a third-party payment processor to process your payment information. They will collect and use your payment details under their own Privacy Policy.
• Verification Information. Where the law allows or requires us to do so, we may ask you to prove your age or who you are. This might require the collection of your date of birth, proof of address, or a copy of an ID.
• Other Information You Provide. We collect other information you may provide to us, such as when you use our alpha or beta services (i.e. where we are testing new products and features). 

(b) Personal Information We Collect Automatically 

• Location Information. When you use ElevenScribe, we work out your rough location, such as your city. We do this from your IP address. 
• Device Information. We collect information about the device and network you use to access ElevenScribe, including IP address, browser type, operating system version, software, phone carrier and manufacturer, app installs, device IDs, and push notification tokens.
• Usage Information. We collect information about how you use ElevenScribe (and/or third-party services that you use in connection with ElevenScribe). This includes what you view and how and when you use ElevenScribe. For example, how much time you spend on ElevenScribe, time saved using the services, and number of words transcribed. 
• We may collect the information above using cookies or similar technologies (which we refer to collectively as “Cookies”). For more information about our use of Cookies, please see the “Cookies” section. 

(c) Personal Information We Collect from Third Parties

• Publicly Available or Licensed Information. Where permitted by applicable laws, we obtain publicly available or third-party information to train our models and systems. By training, we mean providing data to our AI models and systems so they can operate more effectively.
• Third-Party Logins. If you sign up or log in using an account you have with a third party, we'll receive information from that company, such as your name, email address, username, and profile picture.
• Information from Partners. Where the law allows us, we may receive information from third-party partners that helps with things like identity or background checks and stopping fraud and crime. 

3. How We Use Your Personal Information and Our Legal Basis.

We use your personal information for different purposes connected to your use of ElevenScribe, compliance with law, and the protection of our, and third party, rights and interests. 

(a) Purpose and Legal Basis

The table below shows why we use personal information in connection with your use of ElevenScribe and where data protection law requires it, the legal basis we rely on for each purpose. If you live in a country that requires a legal basis for processing, and a legal basis listed here doesn't apply, we'll rely on consent or another basis the law of your country allows. 

4. Data Recipients.

We disclose your personal information with vendors and service providers that support us in providing ElevenScribe and where necessary, to protect and support our business interests and the interests of our users. 

We may disclose your personal information with the following categories of recipients. 

• Affiliates. We may disclose your personal information with the ElevenLabs group of companies, including Eleven Labs Inc., Eleven Labs Poland sp. z o.o., Eleven Labs Auto India Private Limited, Eleven Labs Technology Middle East Limited, and Eleven Labs Japan Godo Kaisha), for the purposes described in this policy. 
• Vendors and Service Providers. We disclose your personal information with vendors and service providers who help us run ElevenScribe and handle data on our behalf. They help with things like content moderation, intellectual property protection, analytics, web hosting, data analysis, marketing, IT, customer service and auditing. We also disclose information with vendors and partners who work with us to provide parts of our services, such as payment processing and background checks. 
• Other Users and Third Parties through Sharing Features. If you choose to use sharing features, we will disclose your information with other users. For example, we may allow you to disclose information directly with other users or with unaffiliated third parties that process the data in accordance with their own privacy policies. Only share information with those you trust.
• When the law requires it, or to protect rights. We may disclose your personal information with law enforcement, regulators, and public authorities. We may disclose it as part of legal proceedings. We also do this where we believe it's needed for a legal process or to follow an order from a court, regulator or other authority. We also do this to protect your, our, or other people’s rights, property, or safety, or to find, stop, or report illegal activity. 
• Business sale or reorganisation. We may be involved in a merger sale or reorganisation. This could affect some of all of our business. If so, we may disclose your personal information with advisers, possible buyers, and others involved in the deal. 
• Other Data Recipients. We will only disclose your information to other third-parties with your consent or where we are required or permitted by law to do so. 

5. International Data Transfers.

ElevenLabs may transfer your personal information to recipients based outside of the country that you reside. Where it does, it will implement measures to ensure the adequate protection of your information. 

Our affiliates, partners, and service providers work in many countries. So when you use ElevenScribe, your personal information may move outside the area where you live. Wherever you are, your personal information will be transferred to the United States for storage. Some countries set extra rules for moving personal information outside the place you live. Depending on where you live, we protect your information in the following ways.

• We may only send it only to countries that relevant authorities have decided will adequately protect it.  
• We may use approved contract terms, such as the EU Standard Contractual Clauses, the Brazil Standard Contractual Clauses, or, in Japan, contracts with safeguards equal to Japanese data protection law).
• We may rely on another legal ground such as your consent.

Please refer to the Additional Information for Specific Countries for further information for those territories. 

For more information about how we transfer personal information or to obtain a copy of the contractual safeguards we use for such transfers (to the extent you are entitled to this under applicable law), you may contact us using the contact details indicated in the “Contact Us” section below.

Please note that the data protection laws in the locations where we transfer or process data may differ from those in your area. 

6. Data Retention.

We generally keep your personal information for as long as necessary to provide you with ElevenScribe or as otherwise required or permitted by law or to protect our rights. After this we will either securely delete or de-identify it. 

We keep your personal information only as long as we need it for the reasons we collected it, for example, for as long as you have an account with us, or as long as the law requires. We take measures to delete your personal information or de-identify it when no longer needed unless we are required or permitted by law to keep this information for a longer period.

To decide how long to keep information, we weigh several things. These include the type of information, the ElevenScribe features you used, how long our relationship lasts, any time periods the law sets, and any time limits for legal claims. For example, Data Dictation is processed in real-time and deleted after we deliver the text Output to you.

7. Cookies 

ElevenScribe uses cookies and similar technologies to provide our services and analyse your interactions with us, including to see which areas and features of ElevenScribe are popular.

Cookies, pixels, tags, SDKs, or similar technologies (which we refer to collectively as “Cookies”) are technologies used to collect information about a user’s device and their activities on a website, app, or online service. We and our analytics service providers may collect information from your device using Cookies to analyse your interactions with us. 

The information we may collect via Cookies is described in the “Information we collect automatically” section of this Policy. 

Types of Cookies

Cookies set by us are called “first party Cookies.” We also use third-party Cookies; these are set by a domain different to the one you are accessing. We may use both session cookies and persistent Cookies. A session Cookie disappears after you close your browser. A persistent Cookie remains and may be used by your browser on subsequent visits to our Services. Cookies used in connection with ElevenScribe can be categorised as follows:

• Strictly Necessary Cookies. These Cookies are essential to provide ElevenScribe. For example, they let you log in and help us to spot bots. You cannot turn these off, because our Services need them.
• Preferences. These Cookies remember things that change how our ElevenScribe services work or look, such as your language or region. 
• Statistics. These Cookies help us see how our ElevenScribe services perform and how visitors use them. 

Depending on your location, we may ask for your consent before we use any non-essential Cookies. You can manage your choices through the Cookie Settings link on the footer of our website. In addition, you have the following controls concerning the use of Cookies.

Browser Settings. Certain web browsers allow you to refuse Cookies or delete certain Cookies. Please note that if you choose to block all Cookies, doing so may impair your use of our ElevenScribe services.

8. Your Rights.

Data protection laws give some people certain rights in relation to their personal information. You can exercise these rights in your account settings or via our online form. 

(a) Your Rights

Data protection laws give individuals certain rights regarding the collection and use of their personal information. Depending on the laws that apply in your country and that we are subject to, you may have the right to do the following. 

• To ask for a copy of your personal information.
• To ask us to correct personal information about you that is wrong.
• To ask us to restrict, delete or where applicable, anonymize your personal information.
• To ask us to transfer your personal information (portability).
• To object to some uses of your information.
• To opt-out of marketing communications that we send you. Specifically, you can:
• • Deactivate Push Notifications: You can deactivate push notifications that you have enabled at any time by changing the notification settings on your mobile device.
  • Unsubscribe from Marketing Emails: You can unsubscribe from marketing emails at any time by following the instructions contained within the email or by using this unsubscribe form. Please be aware that you may continue to receive promotional communications from us for a short time after opt-out while your request is processed. Note that you will still receive service-related communications (i.e. emails sent about account or customer service-related matters) after you have opted out of marketing.
• To withdraw your consent to any processing that is based on your consent.
• To complain to your local privacy regulator about our use of your personal information. We ask that you contact us first, so we can try to help, but you do not have to.

(b) Exercising Your Rights

• You can exercise any of these rights via our  online form (or to the extent that the online form is unavailable, by emailing our Data Protection Officer at the following email address: dpo@elevenlabs.io). Using this form enables us to verify your identity and manage your request more efficiently.
• If using the online form, please select “Question”, indicate the right(s) you would like to exercise in the subject (e.g., “Withdraw my Consent”) and note the country you reside in. 
• Similarly, if submitting a request via email, please specify the right you would like to exercise and the country you reside in. 
• Before fulfilling your request, we may ask you to provide reasonable information to verify your identity and/or residence. 
• We will fulfil any rights requests in accordance with applicable data protection laws. 

9. Third Parties.

We are not responsible for the privacy practices of any third-party services that our ElevenScribe services may link to. 

ElevenScribe may link to other websites, products, or services that we do not run. We are not responsible for how those companies handle privacy. This Policy does not apply to what you do on those websites, products or services. We encourage you to read their privacy policies before providing any information to them.

10. Children's Privacy.

ElevenScribe is not intended for, and we do not knowingly process personal information of, anyone under 18. 

ElevenScribe is not meant for or directed at children under the age of 18. We do not knowingly collect, store, or use personal information of anyone under 18. 

If you are under 18, you are not allowed to send us any personal information. If we become aware that we have inadvertently received personal information from or about a child under the age of 18, we will delete it. 

Additionally, all users are strictly prohibited from uploading, transmitting, emailing, or otherwise providing us with voice data from or about anyone under the age of 18. If you believe we may have inadvertently processed such personal information, please contact us at dpo@elevenlabs.io.

11. Updates to this Policy.

We will notify you of any significant changes to this Policy.

We may update this Policy from time to time. We will tell you if we make any material changes to the Policy as the law requires.  

To see when this Policy was last updated, please see the “Updated” date at the top. 

12. Contact Us.

You can contact our DPO at dpo@elevenlabs.io

For any questions regarding this Policy or our processing of your personal information, please contact our Data Protection Officer at dpo@elevenlabs.io.

You may also write to our Data Protection Office at:

Data Protection Office

Eleven Labs Inc.
169 Madison Ave #2484
New York, NY 10016
United States

13. Additional Information for Specific Countries

Certain countries require us to provide you with additional information about our processing of your personal information. If you are located in Brazil, the EEA/UK or Switzerland, India or the United States, please note the additional information below. 

(a) Additional Information for Residents of Brazil 

For residents of Brazil, our Data Protection Officer is Paulo Eduardo Lilia, who can be reached at dpo@elevenlabs.io.

(b) Additional Information for Residents of the EEA/UK or Switzerland

If you are a resident in the European Economic Area (“EEA”), UK or Switzerland then please note the following additional information:

Data controller: 

The data controller is:

ElevenLabs Poland sp. z o.o.
Lipska 27/22 Street, 03-908
Warsaw
Poland

You can contact ElevenLabs Poland sp. Z.o.o using the details provided above or by email to dpo@elevenlabs.io 

International transfers: 

If ElevenLabs transfers your personal information to a country outside of the EEA (for EEA residents), the UK (for UK residents) or Switzerland (for Swiss residents) we will ensure that these transfers comply with the laws in the country in which you reside.  

In practice, this means that ElevenLabs will only transfer your personal information to a non-EEA, UK or Swiss recipient either where: 

(i) Adequacy - the recipient is located in a country that the European Commission, the UK Secretary of State and/or Swiss Federal Council has decided is adequate to receive personal information from the country in which you reside (as applicable). This includes for example transfers made to recipients certified under the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF); 

(ii) Standard Contractual Clauses - the  recipient has signed appropriate contractual terms with ElevenLabs that incorporate the European Commission’s Standard Contractual Clauses or the UK Information Commissioner’s International Data Transfer Agreement or International Data Transfer Addendum (as applicable); or 

(iii) Derogation - a data transfer derogation applies (for example, where you have consented to the transfer of your personal information).  

ElevenLabs’ DPF Certification

For transfers from the EU, UK and Switzerland to ElevenLabs in the United States, ElevenLabs relies on and complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. 

You can find further information about our DPF Certification and commitment to the DPF at elevenlabs.io/eu-us-data-privacy-framework-policy. Please note that this certification applies only to ElevenLabs’ U.S. entity. Transfers of personal information out of the EEA, UK and/or Switzerland to our other entities are carried out in reliance on one of the measures above.

We have implemented transfer impact assessments for transfers that rely on the Standard Contractual Clauses.  If you have further questions about our international data transfers and the specific measures we use in any case, you can contact us using the information in the “Contact Us” section.

(c) Additional Information for Residents of India

If you are a resident in India, in addition to the rights set out in the “Your Rights” section above, you also have the following rights regarding your personal information:

• Right to nominate: You have the right to nominate any individual who will exercise the rights available to you in case of your death or incapacity.
• Right of grievance redressal: You have the right to contact us about how we process your personal information, our obligations in relation to such personal information and/or with regard to your rights regarding such personal information. You may exercise these rights by contacting us as described in Section 14, unless otherwise required under the law.

(d) Additional Information for Residents of the United States 

Some U.S. state privacy laws⁠ require specific disclosures and provide certain privacy rights to their residents (“State Privacy Laws”). If you reside in California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, this section applies to you. This section also serves as our California notice at collection. In other sections of this Policy, we explain the categories of personal information we collect, the sources from which we collect it, and how we use, retain, and disclose it. 

We generally do not collect information that is considered “sensitive” under State Privacy Laws and we do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

Your Access, Correction, and Deletion Rights

If you live in a state covered by this section you have the access, correction, and deletion rights set out in the “Your Rights” section above, which you can exercise using the methods we describe in that section. To verify your identity in connection with a rights request, we may ask you to authenticate through your account or otherwise provide information reasonably necessary for verification purposes. If you live in California, you may use an authorized agent to make requests to access, correct, or delete your personal information. Authorized agents may make requests by emailing dpo@elevenlabs.com. We will ask authorized agents to provide proof of their authority to operate on your behalf and may also ask you to verify your identity with us. We will not discriminate against you for exercising your privacy rights. If we deny your request, you may appeal our decision by contacting us at dpo@elevenlabs.io. If you have concerns about the result of an appeal, you may contact the attorney general in the state where you reside.

Cookies and Similar Technologies

ElevenScribe does not use cookies or similar tracking technologies for advertising or marketing purposes. Accordingly, we do not knowingly "sell" "share" or use your information for “targeted advertising” as those terms are defined under State Privacy Laws in connection with ElevenScribe.