Hunar AI powers voice agents for the frontline workforce with ElevenLabs

Hunar AI is a workforce engagement platform that helps organisations hire, onboard and efficiently manage their frontline workforce through high-fidelity voice interactions.

The platform operates largely over phone calls, making voice quality a direct driver of trust and engagement. Hunar AI developed a voice agent, powered by ElevenLabs' Text to Speech to deliver naturalness that sustains conversations across Hindi, English and Tamil. 

Enhancing engagement through naturalness

Hunar AI's platform depends on voice interactions that feel credible and natural to frontline workers across India. A voice layer that sounds robotic or imprecise undermines the trust that workforce engagement depends on.

After evaluating their options, Hunar AI selected ElevenLabs on a single decisive factor: the quality and naturalness of voice output across Hindi, English and Tamil. The voice quality was also complimented by low latency – a noticeable delay in response breaks the natural rhythm of a conversation and impacts engagement.

At Hunar, our mission is to build meaningful workforce engagement for India's frontline ecosystem, and ElevenLabs has helped us strengthen a key part of that experience through more natural voice interactions.

- Krishna Khandelwal, Founder & CEO, Hunar AI

Fast integration and reliable infrastructure at scale

Hunar AI integrated ElevenLabs using a single developer, completed in 10 days. Since going into production, the system has scaled to meet the demands of India's frontline workforce without incident - freeing the team to focus on their core product.

Scaling has given zero issues. We have not had a reason to chat at all and that's a good thing. ElevenLabs is one platform where we haven't had to spend a lot of time thinking about it, because it just went and handled the whole thing.

– Krishna Khandelwal, Founder & CEO, Hunar AI

Impact: Improved engagement and retention

The business impact of the improved voice layer is reflected in two of Hunar AI's core metrics. The onboarding cycle is now 90% faster, and annual retention has increased by 35%. Both outcomes reflect the relationship between voice naturalness and engagement depth - when interactions feel human, workers engage more fully and stay engaged longer.