Meesho delivers real-time, multilingual customer support with Conversational AI

Meesho, one of India’s largest e-commerce marketplaces, with its large and diverse user base, needed a way to deliver empathetic, human-like support at scale – across multiple languages and use cases.

Sie haben einen Echtzeit-Sprachagenten mit ElevenLabs

Why Meesho chose ElevenLabs

The team evaluated several voice solutions before selecting ElevenLabs for one reason: quality.

From the first proof of concept, our voices stood out for their clarity and warmth – leading to higher user engagement and overwhelmingly positive feedback.

We worked closely with Meesho’s team throughout integration, helping them go live quickly and with confidence.

Immediate rapport with users

Since launch, Meesho’s voicebot has consistently delivered high accuracy and reliable performance – even under peak seasonal demand. With multiple voice options available, Meesho could fine-tune the customer experience further.

The bot handles over 60,000 customer calls daily in both Hindi and English.

It resolves a high volume of queries without human intervention – covering order delays, cancellations, and refunds – while reducing average handling time.

"Our goal was to create a voice experience that truly feels human – and ElevenLabs helped us achieve that. The clarity, warmth, and tone of the voice played a key role in building trust with our users at scale. We’re excited about the future and look forward to solutions that enable even deeper emotional expression through voice," said Siddharth Gupta, GM - New Initiatives, Meesho.

Meesho Voice AI Agent in Action

Voice as a strategic channel for e-commerce

Voice is a critical channel for customer engagement and Meesho’s success truly shows that real-time, multilingual support is possible at scale.

By integrating ElevenLabs Conversational AI, retailers can automate high-volume support without sacrificing quality or empathy.

Wenn Sie eine E-Commerce-Marke sind, die den Kundensupport mit hohem Volumen durch natürliche, Voice AI is changing how businesses in India interact with their customers. Meesho’s deployment shows what’s possible when multilingual, natural-sounding speech becomes the interface; not just for convenience, but for trust. This isn’t a feature layer - it’s infrastructure for customer engagement automatisieren möchte,

If you’re an e-commerce brand looking to automate high-volume customer support with natural, multilingual voice agents, get in touch with the ElevenLabs Enterprise team to explore what’s possible.