ElevenAgents powers SevenRooms Voice AI to help restaurants capture more revenue

SevenRooms, a DoorDash company, helps hospitality operators create exceptional experiences that drive revenue and repeat business. During peak hours, staff are sometimes too busy to pick up the phone, leading to missed calls and missed covers. Powered by ElevenAgents, SevenRooms Voice AI helps restaurants answer calls instantly and turn more inquiries into bookings.

The challenge: Missed calls at venues lead to fewer bookings

During peak hours, limited staff capacity makes it hard to answer every call from guests looking to check availability or make, change, or cancel a reservation. When calls go unanswered, venues lose covers and revenue. Even when someone does pick up, handling multi-party bookings and complex modification or cancellation policies can be slow and inconsistent, with guests frequently put on hold. 

Every missed call is a potential missed cover. That’s why we partnered with ElevenLabs to build a phone solution that doesn’t just ring, it converts - so restaurants can stay focused on what matters most, delivering great hospitality.

- Allison Page, Founder and Chief Product Officer of SevenRooms.

Listen to a simulated sample conversation with a SevenRooms restaurant agent:

Instant answers and more reservations booked

SevenRooms partnered with ElevenLabs to power SevenRooms Voice AI, enabling restaurants to automatically capture more reservations over the phone. Built natively within the SevenRooms platform, Voice AI is instantly connected to guest profiles, availability, and venue-specific rules so every call is informed and ready to convert.

SevenRooms Voice AI answers calls instantly, understands guest requests, and completes bookings in real time within SevenRooms. It applies each venue’s policies for time slots, party size, deposits, and notes, ensuring reservations are accurate and aligned with how the venue operates. For more complex requests, calls are seamlessly escalated to staff while the system operates 24/7.

Since switching to SevenRooms Voice AI, we’ve practically retired our phones at all four of our locations. Every guest call is handled, no missed reservations, no staff interruptions. It’s freed up hours each week, letting our team focus on what really matters: our guests in the room.

- David Chen, COO of Casper Hospitality

Why ElevenAgents

SevenRooms needed an agents platform partner that could deliver realistic voice interactions that meet the high bar of hospitality - with the speed for real-time booking and the flexibility to embed natively into their platform. ElevenAgents delivered, enabling SevenRooms to offer a premium guest experience across thousands of venues - each with full control over its own logic.

Impact and results

Since launch, SevenRooms Voice AI has handled more than 400,000 calls across 600+ restaurants, 1 in 5 of them after hours, helping restaurants capture up to 25% more reservations*.

Early venue cohorts are capturing more of the calls they used to miss, especially during peak service and outside working hours when phones are hardest to get to. More calls answered means more bookings, while built-in upsells help lift average spend without adding work for the team.

Staff spend less time tied up on the phone during service, and guests get quick, consistent answers without waiting on hold. As more venues adopt Voice AI, the product scales easily across locations, handling a wider range of reservation requests without adding pressure to the floor.

By placing an action-taking voice agent at the front door, SevenRooms turns phone calls into more bookings, reduces labor burden during service, and delivers a faster, more consistent guest experience.

* Based on SevenRooms data comparing venues' first three months using Voice AI in 2026 vs the same three-month period in the prior year.