ElevenLabs and Deloitte partner to transform customer experience

We’re excited to announce ElevenLabs has entered into a strategic partnership with Deloitte to help enterprises transform customer experience using agentic AI. This is our first collaboration with a Big Four firm.

The partnership combines our ElevenLabs Agents platform with Deloitte’s consulting expertise and industry knowledge. We will help enterprises transform customer experience, sales, and internal operations through intelligent omnichannel agents that integrate with existing enterprise systems. Our objective is to help clients design and deploy production-ready conversational agents optimized for rigorous enterprise requirements.

We are collaborating on a portfolio of propositions for high-value customer journeys - such as customer service and collections - using ElevenLabs Agents for reliable automation at scale. This work is accelerated by Deloitte’s capabilities in strategy, design, and operating model transformation.

As part of the partnership, we are developing customer experience accelerators to help enterprises move faster with confidence. These include industry agent blueprints for primary customer journeys, and standardized integration patterns for enterprise systems.

"Across our work with clients in Central Europe, we observe growing demand for agentic AI that operates reliably at enterprise scale and supports meaningful business transformation," says Jan Michalski, Partner and GenAI Leader at Deloitte Central Europe. "Through our partnership with ElevenLabs, we will help organizations embed agentic capabilities into core customer and operational processes in a way that enables scale, governance, and long-term value."

"The next phase of customer experience will be defined by agents that can reason and act - safely, reliably, and at enterprise scale," says Mati Staniszewski, Co-founder of ElevenLabs. "This partnership with Deloitte allows us to combine our AI models and agents platform with their expertise in strategy and delivery. Together, we will help enterprises deploy industry-specific conversational agents that meet high standards for performance, control, and compliance."