ElevenLabs Agents now support Chat Mode

We’re introducing Chat Mode, a new capability that lets you build text-only conversational agents.

Chat Mode is designed for contexts where typing is more effective than speaking. It’s ideal when:

• Customers prefer typing to speaking.
• Precise inputs are required, such as order IDs or email addresses.
• Simple issues can be resolved quickly before handing off to a voice agent for more complex tasks.

A natural extension of our conversational agent platform

Chat Mode is part of our Conversational Agent platform, which enables enterprises to build intelligent, real-time AI agents that talk, type, and take action.

These agents resolve customer issues, automate workflows, and deliver accurate answers - all grounded in your data, tailored to your operations, and ready to scale.

By extending the platform to text, we make it possible to reach users in the modality that best fits their context, whether that’s voice, chat, or a seamless combination of both. 

Deploy in minutes

You can deploy a chat-based agent in minutes using our SDKs, API, or with a single line of HTML. If you already have an ElevenLabs Agent running in voice mode, you can enable Chat Mode instantly.

Get started

1. Sign up here: convai.new
2. Create an agent.
3. Toggle "Chat only" mode.

You can find our full guide on how to get started with Chat Mode in our docs here: https://elevenlabs.io/docs/conversational-ai/guides/chat-mode