The ElevenAgents Build Series: Agents That Take Action

Resolving a request in the first conversation, rather than passing it to a queue, is where agents make the biggest difference to how customers rate your service. Doing it safely comes down to a few design choices, and we'll build each one live. In this session, we'll take the agent from Session 1 from answering questions to taking action. We'll connect it to a demo company's systems, verify the caller before anything personal is shared, look up and move a delivery, and resolve a delivery problem with a refund, all in a single conversation. This session is designed for builders who have a first agent working and want it to act on customer accounts. What you'll learn: - How to connect your agent to your own systems with webhook tools - How to verify a caller, so nothing personal is shared until your system confirms who they are - How to structure multi-step tasks with procedures, and when to use free-form steps, sub-procedures or a fixed order - How to confirm before the agent acts, keep actions within limits your system enforces, and test it all before it ships New to the series? The Session 1 recording and kit will get you up to speed. Register to attend live, or to receive the recording.