Building Agent Workflows in ElevenLabs

Our Agent Workflows Deep Dive is a hands-on walkthrough of our Agents Workflows - our visual, graph-based system for designing dynamic, context-aware conversational experiences. We cover: - How workflows enable branching, adaptive conversations using flow graphs - Using subagents, tool calls, and transfers for complex task handling - Dynamic routing with LLM-evaluated conditions and deterministic expressions - Iterating and improving workflows through testing and feedback Whether you’re new to conversational AI or scaling existing systems, this session will show you how to build flexible, intelligent voice agents that handle real-world scenarios seamlessly.

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January 27

The Future of AI Agents for Retailers & Online Marketplaces

AI agents are rapidly transforming how retailers and online marketplaces engage with customers — and this webinar is your opportunity to see how. Join ElevenLabs for an exclusive live webinar exploring how the next generation of AI agents is reshaping customer experience, operational efficiency, and scalable growth in retail and e-commerce. The era of rigid, frustrating chatbots is over. Discover how enterprise-grade AI agents handle customer requests end to end: from product discovery and order tracking to post-purchase support, while reducing support costs, increasing conversion rates, and building stronger customer trust. You’ll gain practical insights into how leading retailers and marketplaces are deploying conversational AI to serve customers faster, personalise interactions at scale, and drive measurable ROI. The session will also feature a live demo of an ElevenLabs AI Agent in action, showcasing real-world retail use cases. The Experts - Nicolo Rossi & Pier Patergnani, AI Agents Expert for Retail & Marketplaces - helping retail organizations scale AI-driven customer engagement - Senta Knuth, Retail & Marketplaces Enterprise Product Deployment Agenda 14:00 – 14:05 • Welcome & Introduction 14:05 – 14:15 • Retail & Marketplace Insights & Use Cases: AI agents and customer impact 14:15 – 14:20 • Trust, Security & Compliance in Retail AI 14:20 – 14:35 • Live Demo: An AI Agent in Action 14:35 – 14:45 • Q&A

January 15

WhatsApp Agents for Enterprise Support

A walkthrough of the WhatsApp launch for ElevenLabs Agents. In this webinar, we’ll show how enterprises can extend their AI agents into WhatsApp - one of the world’s most widely used messaging channels - while maintaining control, compliance, and reliability. You’ll learn how customers can opt in to receive proactive WhatsApp callbacks after requesting support and how agents resolve issues entirely through chat-based conversations. We’ll cover how the same underlying agent intelligence powers voice, web chat, and WhatsApp, with consistent workflows, guardrails, analytics, and human handoff across channels.

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