Harshil Mathur (CEO & Co-founder, Razorpay) and Vikram Chopra (Founder & Builder, Cars24) join Rishen Kapoor (Principal, Peak XV) to discuss how they are rebuilding their companies around AI, and why voice is the key to bringing the next several hundred million Indians into digital commerce.
Harshil Mathur (CEO & Co-founder, Razorpay) and Vikram Chopra (Founder & Builder, Cars24) join Rishen Kapoor (Principal, Peak XV) to discuss how they are rebuilding their companies around AI, and why voice is the key to bringing the next several hundred million Indians into digital commerce.
Razorpay is India's omnichannel payments platform for businesses, serving millions of merchants with payments, business banking, payroll and lending. Using ElevenAgents, Razorpay runs outbound voice agents in Hinglish across churn recovery, feature adoption and incident management, with 35,000+ calls completed and a connection rate close to 28%, on par with human call center benchmarks.
Cars24 operates 300+ retail hubs across India, where 70% of buyers are purchasing their first car. With ElevenLabs Speech to Text and ElevenAgents, Cars24 has analyzed 22,000+ hours of test drive conversations, driving a 35% conversion uplift, and now runs 3 million+ minutes of AI-supported sales calls at 50% lower calling cost.
मुख्य भाषणAt the ElevenLabs Summit in India, Mati Staniszewski shared how voice AI is helping people learn, control their homes, and interact with technology in their own language, and where ElevenLabs is headed next, including government partnerships and more local teams across India.
प्रस्तुतिKarthik Rajaram (General Manager & Country Head, India) on deploying voice AI in India. Adarsh Shiragannavar (Forward Deployed Engineering) demo the ElevenAgents platform and its built-in Architect feature, showcasing how enterprises can build, test, and deploy voice agents in real-time to streamline complex workflows like insurance claim filing.
मुख्य भाषणLuke Harries (Head of Growth) on ElevenCreative platform enabling marketers to transform creative production. Akash Hamirwasia (Engineering) demo the ElevenCreative Flows platform, showing how to build and localize multi-modal AI campaigns live.
