Dans les coulisses de l’agent : comment Cars24 automatise plus de 3 millions de minutes d’appels de vente

Behind the Agent: How Cars24 Automates 3+ Million Minutes of Sales Calls

Acheter une voiture est l’une des décisions financières les plus importantes pour beaucoup de personnes. En Inde, où 70 % des acheteurs sont propriétaires pour la première fois, tout se joue souvent au téléphone. Cars24 gère plus de 300 points de vente et plus de 1 300 agents de contact à travers le pays. Pour répondre à la demande — et améliorer l’expérience client — ils ont choisi des agents vocaux IA. Les résultats sont clairs : plus de 3 millions de minutes d’appels assistés par IA, un taux de ventes assistées de 45 %, et une réduction de 50 % des coûts d’appels. Tout cela sans sacrifier la qualité des échanges attendue par les acheteurs. Dans ce webinaire, nous revenons sur la technologie avec l’équipe Cars24 pour découvrir comment ils ont conçu, déployé et développé leur opération vocale IA — et ce qu’ils ont appris en chemin. Vous découvrirez : 1. Comment Cars24 a choisi les appels à automatiser en priorité — et ceux à garder humains 2. La stack technique qui permet plus de 3 millions de minutes de conversations naturelles et à faible latence 3. Comment ils ont mesuré la qualité et la satisfaction client à grande échelle 4. Les prochaines étapes pour étendre l’IA à l’inspection, au financement et au suivi après-vente

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5 mars

The Future of Learning: How AI is Revolutionizing Education

Leading universities, EdTech companies, and corporate training programs are using AI voice to deliver personalized instruction at scale, reach global audiences instantly, and create learning experiences students actually complete. Join to see they are building AI teaching agents and accessible content that transform student outcomes — and how you can do the same. In this session, you'll learn how to: Personalize training — Live demos showing how AI voice delivers personalized support to individual learners, without adding headcount See what's actually working — Real examples from StudyLab AI, MasterClass, and Supernova on how they use AI voice to keep students engaged and coming back Reach any learner, anywhere — Turn existing course materials into audio for visually impaired students and translate content into 30+ languages in days Whether you're building K-12 apps, university programs, corporate training, or consumer platforms, you'll leave with practical strategies, real customer stories, and a clear path to getting started with ElevenLabs.

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25 février

Building Voice Agents That Actually Sound Human

Imagine voice agents that are so expressive, they blur the line between AI and a human conversation - staying calm under pressure, de-escalating tense moments, and guiding customers to a clear resolution. Introducing Expressive Mode for ElevenAgents: unprecedented control over tone and delivery, so your agents can adapt to real customer emotion and respond at exactly the right moment - helping customers feel helped, not processed. Expressive Mode is powered by two upgrades built to work seamlessly together inside our vertically integrated ElevenAgents platform: Eleven v3 Conversational — our most emotionally intelligent, context-aware TTS model, optimized for real-time dialogue A new turn-taking system — better-timed responses with fewer interruptions, so conversations flow naturally Because Expressive Mode is integrated end-to-end within ElevenAgents, it can use real-time signals (emotional cues + speech patterns) to infer how something is said — not just what was said — and decide when the agent should speak, pause, or wait. The result: more human timing, especially in emotionally charged situations. In this session, we’ll show you how to use Expressive Mode to deploy emotionally expressive agents that sound on-brand, respond naturally, and adapt to real customer emotion — without increasing your per-minute cost. What you’ll learn 1. Build experiences customers actually appreciate - how expressive tone + natural timing improves trust, satisfaction, and engagement 2. See it in action - live demos of Expressive Mode handling real customer moments (frustration, urgency, confusion and even humor) 3. A practical rollout playbook - what to test, what to measure (CSAT/NPS, containment, conversion), and how to iterate fast

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