Introducing batch calling for ElevenLabs Conversational AI

Manual outbound calling presents operational limitations for organizations seeking to reach large audiences efficiently. ElevenLabs has developed Batch Calling for our Conversational AI platform to address these challenges, enabling users to automate and scale their outbound voice communications.

Batch Calling allows the initiation of multiple outbound calls simultaneously using your Conversational AI agents. This feature is designed for use cases such as sending alerts, conducting surveys, or delivering personalized messages to extensive contact lists with increased speed and consistency.

This capability is available for phone numbers connected via Twilio or SIP trunking, allowing integration with existing telephony setups.

Core Benefits of Batch Calling

The Batch Calling feature offers several advantages for outbound campaigns:

• Increased Call Capacity: Automate the initiation of hundreds of calls concurrently, significantly expanding outreach potential.
• Personalized Communication: Utilize dynamic variables (e.g., user_name, appointment_time) to customize each call, ensuring relevant messaging for each recipient.
• Resource Optimization: Reduce the manual effort associated with dialing, allowing teams to allocate resources to other tasks.
• Consistent Message Delivery: Employ AI agents to ensure uniformity in communication for all calls within a batch.

Key Features

Batch Calling includes the following functionalities:

• Recipient List Uploads: Import contact lists and associated variables using CSV or XLS files.
• Dynamic Variables: Integrate data from uploaded files, such as user_name or order_id, into call scripts for personalization.
• AI Agent Selection: Designate specific Conversational AI agents to conduct the calls for each batch.
• Scheduling Options: Initiate call batches immediately or schedule them for a predetermined future time.
• Real-Time Monitoring: Track the progress of call batches and the status of individual calls as they occur.
• Detailed Reporting: Access reports with call-level results and recipient-specific details for performance analysis.
• API Access: Programmatically manage and trigger batch calls as part of automated workflows.

Getting Started

To begin using Batch Calling:

1. Ensure your phone numbers are connected via Twilio or SIP trunking.
2. Refer to our documentation for setup and operational guidance: https://elevenlabs.io/docs/conversational-ai/phone-numbers/batch-calls

For an overview of key TCPA requirements please refer to this document. https://elevenlabs.io/docs/conversational-ai/legal/tcpa