How do I create an agent from our SOPs and documentation?

Upload your SOPs, policies, and help desk content, and ElevenAgents generates a custom support agent you can deploy and refine in minutes.

Is the platform suitable for non-technical team members?

Yes it is - non-technical support managers can configure, deploy and improve agents without code. They can give direct instructions like “handle this scenario like this next time” or “add this to the knowledge base.” The system uses these updates to improve responses and workflow decisions. ElevenAgents for Support removes the engineering lift to deploy and continuously improve conversational agents.

What channels does ElevenAgents for Support cover?

Deploy on phone (SIP or native telephony) and digital channels - website, apps, email, and WhatsApp - for a consistent experience everywhere.

ElevenAgents for Support

Always-on, emotionally aware conversational AI agents that de-escalate issues, build trust, and resolve tickets faster across voice and digital channels in 70+ languages.

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Introducing ElevenAgents for Support

Self-improving support agents that sound human

Launch continuously improving conversational agents across voice and digital that deflect frontline volume, reduce time to response, and lift CSAT - with enterprise-ready guardrails and real-time analytics.

Your SOPs, followed by agents

Upload your documentation to generate custom agents that follow your policies and resolve your customer issues.

Improve interactions each week

Correct behavior directly in plain text or A/B test new configurations to continuously improve CX outcomes over time.

Guardrails you can trust

Configure and validate behavioral, safety, and compliance guardrails before launch - so agents enforce your business policies by default.

Deutsche Telekom

Bringing ElevenAgents to the customer service of Europe’s largest Telco.

Freedom Forever

90% higher efficiency of support interactions.

3Shape

Bringing ElevenAgents to customer support for a global dental tech company.

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Emotionally and contextually aware AI Agents

Emotionally expressive conversational agents sound on-brand, respond at the right moment, and adapt to real customer emotion - so customers feel helped, not processed.

Natural, human-like conversations

Expressive Mode gives teams unprecedented control over tone - so agents can de-escalate, reassure, and guide conversations to a clear resolution, even under pressure.

Clean, context-rich handoffs

Define escalation rules for complex cases, then hand off to humans with complete history - synced to your CCaaS, CRM, and ticketing stack.

Sub-second responsiveness

Natural, real-time voice without awkward pauses - improving resolution rates and CSAT.

10,000+ voices

Choose from 10,000 expressive voices (or clone yours) to match every product, region, and use case.

Multilingual support

Support customers in 70+ languages with native-sounding speech and consistent tone across every channel.

Agents launched and counting

Consistent, accurate help in every channel

Deliver seamless support across channels without duplicating work - one configuration, one set of policies, one place to improve performance.

One brain across channels

Design once, deploy everywhere including chat, phone, email and WhatsApp.

Tightly integrated

Connect your CCaaS, ticketing and CRM for record sync and human handoffs.

Deterministic workflows

Protect high-risk data by gating agent access with deterministic steps.

Gain full visibility and control over how your AI operates

Understand how your AI performs, enhance it with ongoing iteration, and rely on expert support to achieve measurable results.

Audit historical interaction

All agent conversations are securely logged and searchable, allowing teams to review transcripts, trace context, and validate compliance.

Iterate and improve

When issues arise, update prompts, knowledge bases, or models, then run new tests to ensure ongoing performance improvement.

Partner with our experts

Embed ElevenLabs experts to help build and scale reliable AI systems that deliver measurable business results.

Enterprise-grade security and infrastructure at scale

Data is encrypted in transit and at rest, with support for SOC 2, HIPAA, and GDPR compliance. Regional Data Residency and Zero Retention modes are available for stricter data control.

Set granular team permissions and collaborate across the company by sharing voices, assets, and resources across your agents and content production pipeline.

Our team ensures a smooth launch and keeps your operations running reliably, delivering consistent performance and peace of mind.

Create your first AI Agent on the web or via API

Create a Support Agent

Set up your first support agent in just a few minutes using our web platform. No coding required.

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Agent APIs

Build, launch and scale support agents using our APIs and SDKs

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