- Integrations
- Exotel
Connect Exotel to ElevenLabs Conversational AI Voice Agents
Deploy AI voice agents across your Indian contact center using Exotel's cloud telephony infrastructure
Power your India contact center with AI Voice Agents on Exotel
Bring ElevenLabs Conversational AI to one of India's largest cloud telephony platforms. This WebSocket-based integration connects ElevenLabs AI agents directly to Exotel's voice infrastructure — no SIP provisioning, no lengthy compliance overhead, just a fast path to production.
Unlike SIP-based setups, the WebSocket approach eliminates the additional documentation and onboarding steps typically required with Exotel, letting you go live faster. Your existing Exotel numbers (ExoPhones) work immediately, and no number import is needed on the ElevenLabs side.
Key capabilities:
- WebSocket-based integration for faster setup compared to SIP trunking
- No number import required on ElevenLabs — connect directly via Exotel's Voicebot applet
- Inbound and outbound call support — outbound calls triggered via Exotel API or campaign dashboard
- Human transfer support via the
/connectendpoint and Exotel's programmable connect applet - One-click server deployment with ready-made AWS and GCP setup scripts
What problems it solves:
- Bypasses the complexity of SIP trunk provisioning with Exotel
- Enables rapid deployment of AI voice agents on India's largest cloud telephony network
- Provides consistent 24/7 voice automation without scaling headcount
- Supports seamless handoff to human agents when needed
Features
Integrations features
Everything your AI voice agents need for production-ready call handling
WebSocket-Based Voice Streaming
- Direct WebSocket connection between Exotel and ElevenLabs agents
- Faster setup than SIP trunking — no additional documentation or compliance steps required
Bidirectional Call Support
- Handle inbound customer calls via Exotel ExoPhones
- Trigger outbound calls via Exotel's Make a Call API or campaign dashboard
- Same call flow works for both inbound and outbound scenarios
Human Transfer Support
- Server exposes a /connect endpoint for transferring calls to human agents
- Use Exotel's programmable connect applet alongside ElevenLabs post-call webhooks
- Contact the FDE team for clarifications on call transfer configuration
One-Click Server Deployment
- Ready-made deploy scripts for AWS and GCP
- Pass your ElevenLabs Agent ID and API key to get started
- No custom infrastructure setup required
Scalable Concurrency
- ElevenLabs agent concurrency limits apply — contact your AE/Success Manager to align requirements
Installation
Installation guides
Get your AI voice agents connected to Exotel in under 30 minutes
Before you begin, make sure you have:
From Exotel:
- An active Exotel account (contract + KYC completed)
- Voicebot applet enabled on your account (request from Exotel)
- At least one Exotel ExoPhone (purchased phone number)
- Access to Exotel AppBazaar at
https://my.exotel.com
From ElevenLabs:
- An ElevenLabs account (any residency — IN residency not required for WebSocket integration)
- A configured ElevenLabs AI agent
- Your ElevenLabs Agent ID (from the ElevenLabs dashboard)
- Your ElevenLabs API key (for additional security)
Infrastructure:
- An AWS or GCP account to host the bridge server using the provided deploy scripts
Troubleshooting
Troubleshooting & support
Common issues, solutions, and support resources for your integration