Your support line is the only part of your business that still makes people wait, repeat themselves, and start over in a language you chose for them.
In this live workshop, we will build a customer support voice agent that takes it through a real call: a delayed order, a customer who has already tried twice, resolved in a single turn.
Oscar Lanzendorf, Matteo Costa and Lorenzo Minissale (GTM, ElevenLabs) open on what that call costs you today, and each shares one deployment story from a real rollout.
What we'll cover:
- A live build, from empty config to working call, connected to your order and account data
- A mid-conversation language switch, without losing what the customer already said
- Escalation design, so the agent hands off cleanly instead of looping
Wednesday, September 2nd, 11AM CEST · 45 minutes
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