Live Workshop: Deploying Agents Across Every Channel

Your customers don't all communicate the same way - your agent shouldn’t either. Some want to call. Some want to message. Some want to email. Your agent needs to meet them where they are - without you rebuilding it from scratch for every channel. Voice is the hardest channel to get right. Most teams bolt it on last. In this workshop, we flip that  and show you how getting voice right first makes every other channel easier to deploy and maintain. Configure once, deploy everywhere. Amanda Milberg (Enterprise Forward Deployed Engineer) will walk through a live build: one agent acting as your brand representative across telephony, email, and messenger - with one knowledge base, one set of workflows, and one place to monitor and improve. What we'll cover - Why voice is the hardest channel to configure - and why building it first (not bolting it on later) changes everything - How to configure a single agent for voice and chat without duplicating logic - Connecting WhatsApp alongside your existing voice or web deployment - including mid-conversation media like image uploads - Cross-channel context - keeping agent behavior consistent when customers move between channels - What breaks in production, and how to configure against it before go-live