Behind the Agent: How Cars24 Automates 3+ Million Minutes of Sales Calls

Buying a car is one of the biggest financial decisions most people make. In India, where 70% of buyers are first-time owners, the phone call is where deals are won or lost. Cars24 operates 300+ retail hubs and 1,300+ contact agents across the country. To keep up with demand — and raise the bar on customer experience — they turned to AI voice agents. The results speak for themselves: 3 million+ minutes of AI-supported calls, a 45% assisted sales rate, and a 50% reduction in calling costs. All without sacrificing the quality of conversation that car buyers expect. In this webinar, we go behind the technology to hear directly from the Cars24 team about how they built, deployed, and scaled their AI voice operation — and what they learned along the way. You'll walk away with: 1. How Cars24 identified which calls to automate first — and which to keep human 2. The tech stack powering 3M+ minutes of natural, low-latency conversations 3. How they measured quality and customer satisfaction at scale 4. What's next as they expand AI across inspection, financing, and post-sale workflows

More webinars

March 5

The Future of Learning: How AI is Revolutionizing Education

Leading universities, EdTech companies, and corporate training programs are using AI voice to deliver personalized instruction at scale, reach global audiences instantly, and create learning experiences students actually complete. Join to see they are building AI teaching agents and accessible content that transform student outcomes — and how you can do the same. In this session, you'll learn how to: Personalize training — Live demos showing how AI voice delivers personalized support to individual learners, without adding headcount See what's actually working — Real examples from StudyLab AI, MasterClass, and Supernova on how they use AI voice to keep students engaged and coming back Reach any learner, anywhere — Turn existing course materials into audio for visually impaired students and translate content into 30+ languages in days Whether you're building K-12 apps, university programs, corporate training, or consumer platforms, you'll leave with practical strategies, real customer stories, and a clear path to getting started with ElevenLabs.

February 25

Building Voice Agents That Actually Sound Human

Imagine voice agents that are so expressive, they blur the line between AI and a human conversation - staying calm under pressure, de-escalating tense moments, and guiding customers to a clear resolution. Introducing Expressive Mode for ElevenAgents: unprecedented control over tone and delivery, so your agents can adapt to real customer emotion and respond at exactly the right moment - helping customers feel helped, not processed. Expressive Mode is powered by two upgrades built to work seamlessly together inside our vertically integrated ElevenAgents platform: Eleven v3 Conversational — our most emotionally intelligent, context-aware TTS model, optimized for real-time dialogue A new turn-taking system — better-timed responses with fewer interruptions, so conversations flow naturally Because Expressive Mode is integrated end-to-end within ElevenAgents, it can use real-time signals (emotional cues + speech patterns) to infer how something is said — not just what was said — and decide when the agent should speak, pause, or wait. The result: more human timing, especially in emotionally charged situations. In this session, we’ll show you how to use Expressive Mode to deploy emotionally expressive agents that sound on-brand, respond naturally, and adapt to real customer emotion — without increasing your per-minute cost. What you’ll learn 1. Build experiences customers actually appreciate - how expressive tone + natural timing improves trust, satisfaction, and engagement 2. See it in action - live demos of Expressive Mode handling real customer moments (frustration, urgency, confusion and even humor) 3. A practical rollout playbook - what to test, what to measure (CSAT/NPS, containment, conversion), and how to iterate fast

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