Productions Terms
Last Updated: 14 September 2025
These Productions Terms (“Productions Terms”) supplement your (“you”, “your”, or “Customer”) existing agreement with ElevenLabs or, if no such separate agreement exists, the ElevenLabs Terms of Service (either, the “Underlying ElevenLabs Agreement”). Your use of ElevenLabs’ Website and Services (including without limitation, the Services contemplated hereby) further remains subject to our Prohibited Use Policy and our Privacy Policy. Defined terms used in these Productions Terms have the meanings set forth in the Underlying ElevenLabs Agreement unless otherwise defined herein. To the extent you and ElevenLabs have signed an offline version of these Productions Terms, such version shall supersede the terms hereof.
Please read these Productions Terms carefully. By using Productions, you agree to these Productions Terms. If you do not agree or do not have the authority to agree, you are not permitted to use the Productions Services. These Productions Terms constitute a legally binding contract between you and ElevenLabs. Except as expressly provided herein, in case of any conflict between these Productions Terms and other terms agreed upon between you and ElevenLabs, including the Underlying ElevenLabs Agreement, these Productions Terms shall prevail.
THESE TERMS CONTAIN VARIOUS LIMITATIONS AND EXCLUSIONS OF LIABILITY IN SECTION 4.A.
1. DEFINITIONS
A. “Documentation” means the then-current foundational documentation, specifications, help files and other informational content related to the Productions Services provided or made available by ElevenLabs in connection with the Productions Services.
B. “Productions” or “Productions Service(s)” means ElevenLabs’ provision of certain professional services pursuant to these Productions Terms whereby ElevenLabs agrees to, subject to the terms and limitations set forth herein, deliver Revised Output based on Source Material. ElevenLabs may agree to provide additional professional services from time-to-time as part of its Productions Service or may modify the professional services which comprise the Productions Service offering from time-to-time in its sole discretion.
C. “Revised Output” means material as generated and/or reviewed, edited, and delivered by ElevenLabs (or its authorized contractors or agents) to Customer pursuant to these Productions Terms, which may include transcripts, subtitles, audiobooks, dubbed content (or other form of output, as the case may be).“Source Materials” means the audio, video, or other files provided by Customer to ElevenLabs for the purpose of receiving the Revised Output, which shall be sufficiently complete to allow ElevenLabs to carry out such purposes.
2. PRODUCTIONS
A. Productions Offering. Customer may submit requests to ElevenLabs for Productions Services. ElevenLabs may, in its sole discretion, accept such requests in writing or via in-product functionality or messages. Subject to the payment of applicable Fees and the limitations set forth herein, ElevenLabs will provide the relevant Productions Services to Customer. Subject to the terms hereof, ElevenLabs shall endeavor to return Revised Output within the timeframe communicated to Customer (if any) following receipt of the applicable Source Material. Any requests, projects, requirements, or activities not expressly provided for herein are outside the scope of the Productions Services. In the event Customer requests a specific delivery deadline or services outside the scope of these Productions Terms ("Special Services"), Customer shall submit such request in writing for ElevenLabs’ consideration. Customer acknowledges that Special Services may be subject to additional or alternative fees, terms, and conditions as determined by ElevenLabs in its sole discretion. Notwithstanding anything to the contrary: (i) all timeframes will be treated as non-binding estimates and are subject to ElevenLabs’ resource availability and operational capacity; (ii) ElevenLabs reserves the right to impose certain limits with respect to Source Material or the Productions Services (e.g. file size, content length, the number of requests which may be submitted per month), which will be set forth in relevant Documentation or otherwise communicated to Customer, and ElevenLabs shall not be responsible for providing any Productions Services with respect to any Source Material to the extent exceeding such limit; and (iii) ElevenLabs’ offering of the Productions Service shall be subject to its operational capacity. Additional iterations in respect of the Revised Output will not be provided. ElevenLabs reserves the right to unilaterally cancel any accepted order if, in ElevenLabs’ reasonable judgment, the Source Materials submitted by the Customer are unsuitable or insufficient for processing (including Source Materials with poor audio quality, explicit or objectionable content, or content that violates applicable laws or ElevenLabs’ policies). Upon such cancellation, ElevenLabs will reimburse Customer any pre-paid Fees for the cancelled Production Services, and shall have no further liability to the Customer with respect to the cancelled order.
B. Term and Termination. These Productions Terms shall be effective upon Customer’s request for Productions Services and shall continue until the termination by either party as provided herein. Once Customer has submitted Source Material to ElevenLabs in connection with its request for a specific Productions Service, Customer may not cancel the provision of such Productions Service, propose modifications, or issue alternative instructions with respect to such Source Material. ElevenLabs shall be entitled to terminate these Productions Terms and the provision of Productions Services at any time upon written notice, provided any prepaid, unused Fees shall be credited to Customer (prorated based on the amount of work completed, in whole or in part, through the effective date of such termination). Customer shall be entitled to terminate these Productions Terms upon written notice, provided any accrued but unpaid Fees shall be paid to ElevenLabs in full prior to such termination. Without limiting the foregoing, these Productions Terms shall be deemed terminated in the event the Customer does not request any Productions Services for ninety (90) consecutive days but will apply to the extent Customer subsequently requests Productions Services. Sections 1, 2.B, 2.C, 3, 4.A, 5.B, 5.C, and 5.D shall survive expiration or termination of these Productions Terms.
C. Fees. As consideration and compensation for ElevenLabs’ provision of the Productions Services and the rights granted to Customer under these Productions Terms, Customer agrees to pay ElevenLabs the amounts set forth in the Documentation, an Order Form, or as otherwise communicated to Customer in connection with such request for Productions Services (such amounts, “Fees”). Except as otherwise agreed between the parties in an Order Form or pursuant to the Underlying ElevenLabs Agreement, the Fees and/or payment structure may be updated from time to time by ElevenLabs in its sole discretion. For clarity, Customer will have the opportunity to review the Fees due for the Productions Services before incurring such charges. Productions Services are non-cancellable by Customer, except as set forth herein, and Fees are non-refundable. For clarity, the Fees set forth in the Documentation, an Order Form, or otherwise published by ElevenLabs do not apply to Special Services, the fees for which will be determined by ElevenLabs on a case-by-case basis. Unless otherwise agreed in an Order Form or in writing, rates provided by ElevenLabs are per minute and charged against total run time (“TRT”) of Revised Output, and (b) all rates are for Source Materials which contain up to 10 speakers. Source Materials with more than 10 speakers may be subject to additional fees.
3. REPRESENTATIONS & WARRANTIES
A. Rights to Material. Customer has exclusive control and responsibility to determine the information or material it submits or otherwise makes available to ElevenLabs in connection with the Productions Services, including Source Materials (“Customer Material”). Without limitation to the Underlying ElevenLabs Agreement, Customer represents and warrants that:
i. it has received all necessary permissions, consents, and releases necessary to allow ElevenLabs to use the Customer Material as set forth in these Productions Terms, including to provide the professional services hereunder; and
ii. it will not provide Customer Material that, and will not request that ElevenLabs carry out any act that, violates any local, state, national or international laws, rules or regulations, violates the rights of others, is illegal, threatening, fraudulent, or harmful, is discriminatory, infringes copyright, right of publicity, right of likeness, and/or any intellectual property right, defames a third party or casts a third party in false light, fraudulently impersonates others, exploits or harms minors, harasses or threatens any person or promotes violence, or otherwise may violate ElevenLabs’ Prohibited Use Policy. Without limiting ElevenLabs’ rights under the Underlying ElevenLabs Agreement, and without any obligation to issue a refund or credit, Customer acknowledges that ElevenLabs may reject, suspend, or terminate the provision of Productions Services where, in its reasonable opinion, the Source Material provided violates the terms hereof or the Underlying ElevenLabs Agreement, including, without limitation, where ElevenLabs believes such Source Material to be inappropriate, obscene, violent, or illegal.
B. ElevenLabs’ Rights. By electing to use the Productions Services, Customer hereby grants to ElevenLabs a non-exclusive, worldwide, royalty-free right to copy, store, transmit, modify, create derivative works and otherwise use the Customer Material: (i) to the extent necessary or useful to perform the Productions Services; and (ii) as otherwise provided in the Underlying ElevenLabs Agreement.
C. Output. Except as otherwise provided in the Underlying ElevenLabs Agreement, the Parties agree that Customer will own all right, title, and interest in and to all Revised Output. Customer’s use of any Revised Output shall be subject to any restrictions set forth in the Underlying ElevenLabs Agreement. For clarity, and notwithstanding anything to the contrary, nothing grants Customer any right, title, or interest in or to any pre-existing ElevenLabs materials, as well as proprietary know how, formulas, methodologies, algorithms, analysis and processes utilized by ElevenLabs in the performance of the professional services hereunder (including the ElevenLabs Models), whether pre-existing or developed during the term of these Productions Terms (collectively, “ElevenLabs IP”). As between the Parties, and without limiting ElevenLabs’ rights as set forth in the Underlying ElevenLabs Agreement, ElevenLabs shall own all right, title and interest in and to all ElevenLabs IP, including without limitation all intellectual property and proprietary rights therein.
4. ELEVENLABS LIABILITY
A. DISCLAIMER. ELEVENLABS EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR SATISFACTORY QUALITY. WITHOUT LIMITING THE FOREGOING, ELEVENLABS DOES NOT WARRANT THAT THE PROFESSIONAL SERVICES WILL BE ACCURATE, COMPLETE, OR ERROR-FREE. THE PROFESSIONAL SERVICES ARE PROVIDED ON AN “AS IS” BASIS, AND CUSTOMER’S USE OF ANY INFORMATION OR MATERIAL GENERATED IN CONNECTION THEREWITH IS AT CUSTOMER’S OWN RISK. WITHOUT LIMITING THE FOREGOING: (I) REVISED OUTPUTS ARE PROVIDED ON AN “AS IS” BASIS, AND CUSTOMER’S USE THEREOF IS AT CUSTOMER’S OWN RISK; AND (II) ELEVENLABS EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS OR WARRANTIES WITH RESPECT THERETO, INCLUDING, WITHOUT LIMITATION, REPRESENTATIONS OR WARRANTIES AS TO THE REVISED OUTPUTS BEING ACCURATE, COMPLETE, OR ERROR FREE.
5. OTHER
A. Cooperation. Customer will, in a timely manner, provide all assistance, cooperation, information, and material reasonably necessary to allow ElevenLabs to perform the Productions Services. ElevenLabs shall not be liable for any failures or delays in providing the Productions Services as a result of: (a) Customer’s failure to provide assistance, cooperation, information, or material pursuant to the foregoing; (b) Customer’s or a third party’s technology or network; (c) circumstances beyond the control of ElevenLabs; (d) Customer’s misuse of the Productions Services; or (e) or otherwise due to any action or inaction of Customer.
B. Relationship. This Agreement does not create a partnership, joint venture, or agency relationship. The details of the method and manner for performance of the Productions Services by ElevenLabs shall be under its own control, Customer being interested only in the results. ElevenLabs, in its discretion, may use contractors to perform the Productions Services, in whole or in part, provided ElevenLabs will be responsible for such contractor’s performance subject to the terms hereof.
C. Indemnification. Without limiting Customer’s obligations under the Underlying ElevenLabs Agreement, Customer shall indemnify, defend, and hold harmless ElevenLabs from and against all third-party claims arising from or related to: (a) the Customer Content and Customer Material provided in connection with this Agreement; (b) Customer’s use of or reliance upon any information, material, or other output generated in connection with the Professional Services; (c) Customer’s actual or alleged breach of this Agreement; or (d) Customer’s actual or alleged violation of applicable laws in connection with this Agreement.
D. Confidentiality. Unless otherwise agreed in writing, the confidentiality obligations between the parties, if and to the extent set forth in the Underlying ElevenLabs Agreement or any other agreement between the parties, shall not apply with respect to the Customer Material (including Source Material) or Revised Output. Customer represents and warrants that it will not submit any proprietary or confidential information to ElevenLabs in connection with the Productions Services.
E. Evaluation. ElevenLabs may provide short samples of Revised Output to the Customer solely for internal evaluation and testing of the Productions Services (“Trial Samples”), and not for any commercial, public, or third-party use. All rights to the Trial Samples remain with ElevenLabs, and the samples are provided “as is” without any warranties. ElevenLabs will have no liability of any kind arising from or related to the Trial Samples. These usage restrictions continue to apply even after the agreement ends.