27 apr 2026

Workshop Live: Crea il tuo Agente di Assistenza Clienti in 45 minuti

Altri webinar

16 giugno
Live Workshop: Give Your Text Chatbot a Voice That Sounds Human
Bring human-like speech to your chatbot. In this live workshop, we'll show you how Speech Engine adds a fully integrated voice layer to your existing agent - keeping your LLM, RAG, and orchestration stack exactly as they are. The result is latency, dropped turns, and ongoing maintenance overhead. What we’ll cover: - Why voice is becoming an important channel for customer interaction - How voice plugs into your existing stack without touching your LLM, RAG, or orchestration stack - A live technical walkthrough of what the integration actually looks like and what to expect on latency, accuracy, and language coverage in production - How customers in regulated industries are deploying human-sounding voice agents while meeting compliance requirements
11 giugno
Workshop en Direct : Création d'agents IA pour le Voyage, la Mobilité et l'Hôtellerie
Les agents IA transforment rapidement la façon dont les marques de voyage, les prestataires de mobilité et les entreprises hôtelières interagissent avec leurs clients. Nous verrons comment déployer ElevenAgents pour gérer l'intégralité du parcours client - et ce qu'il faut pour les faire fonctionner en production. Ce que nous aborderons: - Les cas d'usage IA à plus forte valeur ajoutée pour le support à la réservation, les modifications d'itinéraires, les requêtes liées aux programmes de fidélité et les suivis post-séjour - et comment les automatiser de bout en bout - Comment gérer des requêtes en temps réel et à fort volume sans escalade vers un agent humain - Une démonstration en direct de la configuration d'un agent de voyage de A à Z - Ce qui échoue en production, et comment s'en prémunir avant le lancement
9 giugno
Behind the Agent: How Urban Company Automated 2M Minutes of Partner Support
Voice AI is rewriting the rules of customer operations at scale. Urban Company is proof of what happens when a team builds for it. In this session, Vinay Srinivas (ElevenLabs) sits down with Abhishek Thakur (Voice AI Lead, Urban Company) for a behind-the-scenes look at one of India's most ambitious voice AI deployments. We're skipping the theory and going straight to the build: how a recently IPO'd company replaced hundreds of manual agents with voice AI that gig workers can't distinguish from a human, across hundreds of thousands of calls every month. What you'll learn - Why voice is the only channel that works for India's gig workforce, and how Urban Company proved it at production scale - The voice quality bar that makes or breaks trust: what failed, what worked, and the technical hacks that closed the gap - Three live use cases powering UC's partner operations today - Scaling across 7 languages in India, and why multilingual is a prerequisite, not a feature - Real metrics: call volume pre vs. post agent, partner NPS, cost per interaction, and what changed

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Workshop Live: Crea il tuo Agente di Assistenza Clienti in 45 minuti

Altri webinar

Live Workshop: Give Your Text Chatbot a Voice That Sounds Human

Workshop en Direct : Création d'agents IA pour le Voyage, la Mobilité et l'Hôtellerie

Behind the Agent: How Urban Company Automated 2M Minutes of Partner Support