ElevenLabs Impact Program Terms of Service
Last Updated: August 14, 2026
These ElevenLabs Impact Program Supplemental Terms (these “Impact Terms”) govern your organization’s participation in the ElevenLabs Impact Program (the “Impact Program”) and your use of any complimentary or discounted access to our products and services granted to you under it (an “Impact License”). “You” and “your” mean the organization participating in the Impact Program, and “ElevenLabs,” “we,” “us,” and “our” mean Eleven Labs Inc.
These Impact Terms are supplemental to, and form part of, the ElevenLabs Terms of Service (the “Terms of Service”), which apply in full to your account and your use of the Services. Capitalized terms used but not defined here have the meanings given in the Terms of Service. In the event of a conflict, these Impact Terms control with respect to the Impact Program and only to the extent of the conflict.
These Impact Terms do not apply to organizations that have entered into a separate written Impact Partner Program Agreement with ElevenLabs. If you have signed such an agreement, that agreement governs your participation and controls over these Impact Terms.
By applying for, accepting, or using an Impact License, you agree to these Impact Terms on behalf of your organization and represent that you are authorized to bind it.
1. Eligibility
To receive and to continue to hold an Impact License, you must at all times:
(a) be a nonprofit, charitable, or equivalent organization that is validly organized, in good standing, and recognized as holding nonprofit or charitable status under the laws of its jurisdiction of organization, and such status must not be revoked or suspended;
(b) have submitted an application, been verified through our third-party nonprofit verification provider, and been approved by ElevenLabs;
(c) not be organized in, located in, or owned or controlled by a person in a country or territory subject to comprehensive economic sanctions or trade embargoes imposed by the United States, and not otherwise be the subject of applicable sanctions, export control restrictions, or trade embargoes in any jurisdiction; and
(d) comply with these Impact Terms, the Terms of Service (including the Prohibited Use Policy and any applicable Supplemental Terms), all applicable laws and regulations, and any additional eligibility criteria or instructions we publish for the Impact Program from time to time.
Meeting these criteria does not guarantee approval. We may add, remove, or change eligibility criteria at any time, and we may approve, decline, suspend, or remove any organization from the Impact Program at any time and for any reason.
2. Your Impact License
Approved participants receive an Impact License to use the Services free of charge for a term of twelve (12) months unless we specify otherwise, renewable at our discretion. Your Impact License is non-exclusive, non-transferable, and revocable, and is limited to a single account per organization unless we agree otherwise in writing.
An Impact License does not entitle you to a refund, credit, or offset of any amounts previously paid to ElevenLabs. We may modify, suspend, or discontinue the Impact Program, or any Impact License, at any time.
3. Permitted Use and Restrictions
You may use the Services under your Impact License only for your organization’s own charitable and mission-related activities, and only by your employees, contractors, and volunteers acting on your behalf. You are responsible for their compliance with these Impact Terms and the Terms of Service.
You will not:
(a) sell, resell, rent, lease, sublicense, assign, transfer, or otherwise make your Impact License, account, or account credentials available to any third party;
(b) use your Impact License to provide services to, or generate content on behalf of, any third party, except in furtherance of your charitable programs and beneficiaries;
(c) create multiple accounts or submit multiple applications in order to obtain access beyond what we have granted;
(d) use the Services or the ElevenLabs Marks (defined below) in any manner suggesting that ElevenLabs endorses your organization, its positions, or its activities beyond your participation in the Impact Program, or make any representation or warranty regarding the Services except as we expressly authorize in writing; or
(e) misrepresent your organization, your eligibility, or your intended use of the Services.
4. Accurate Information and Verification
All information you provide to us in connection with the Impact Program must be accurate and complete, and you will promptly correct or supplement any information you learn is inaccurate or incomplete. Upon our reasonable request, you will promptly provide documentation confirming your continued eligibility and that your use of the Services is consistent with these Impact Terms.
5. Name and Logo
You grant ElevenLabs a non-exclusive, worldwide, royalty-free, sublicensable license to use your name, logo, and other designations of source to identify you as an Impact Program participant, including in our public nonprofit directory and related program materials. You may ask us to stop by contacting us at the address in Section 8, and we will do so within a reasonable period.
Subject to your compliance with these Impact Terms and the ElevenLabs Brand Guidelines, you may state that you participate in the Impact Program. All other use of the ElevenLabs name, logo, and marks (the “ElevenLabs Marks”) requires our prior written consent. ElevenLabs retains all right, title, and interest in and to the ElevenLabs Marks, and we may revoke this permission at any time.
6. Suspension and Termination
You may stop participating in the Impact Program at any time. We may suspend or terminate your Impact License, or your participation in the Impact Program, at any time and for any reason. Upon termination, your Impact License and any associated free access end immediately. Termination of your Impact License does not terminate the Terms of Service, which continue to govern any continued use of the Services.
7. All Other Terms
Your Impact License is provided free of charge. Except as expressly modified here, the Terms of Service apply in full to your participation in the Impact Program, including the provisions governing disclaimers, limitation of liability, indemnification, dispute resolution and arbitration, governing law, assignment, and modifications. We may update these Impact Terms from time to time and will notify you of material changes in advance or as required by law; your continued participation after the updated Impact Terms take effect constitutes acceptance.
8. Contact
Questions about the Impact Program or these Impact Terms may be sent to team@elevenlabs.io or to Eleven Labs Inc., 169 Madison Ave #2484, New York, NY 10016. Email is not necessarily secure, so please do not include sensitive information in your correspondence with us.
