Entry.com scales inbound customer calls with ElevenLabs

Entry.com provides immigration support services to customers worldwide. With rising demand, the company faced challenges in managing inbound call volume for sales, billing, and service inquiries. Scaling traditional call centers was resource-intensive and slow, requiring large teams to onboard and train.

By adopting ElevenLabs’ Agents Platform, Entry.com ने उन्नत कन्वर्सेशनल AI एजेंट बनाए जो इनबाउंड ग्राहक इंटरैक्शन का अधिकांश हिस्सा संभालने में सक्षम हैं - जिससे सेवा की गति, उपलब्धता और गुणवत्ता में सुधार होता है।

Deployment in two weeks

Entry.com’s Director of AI, Cristian Cucu, first came across ElevenLabs through industry press. He chose ElevenLabs for its production-ready, natural-sounding voices that continue to set the standard for enterprise-grade AI.

“मैंने दो हफ्तों में वह बना लिया जो सामान्यतः एक पूरे विभाग को छह महीने लगते। यह गति संभव हुई क्योंकि ElevenLabs प्लेटफ़ॉर्म कन्वर्सेशनल AI को संभालने के लिए तैयार है।” - क्रिस्टियन कुकु, डायरेक्टर ऑफ AI, Entry.com

To support travelers around the world with diverse language requirements, Entry.com was also drawn to our language detection functionality. Callers start speaking in their preferred language, and the agent automatically switches to match.

Handling inbound demand through scalable AI

The biggest impact has been scale. Entry.com went from struggling to keep up with inbound call demand to handling over 22,000 calls per month through their voice agent. Customers benefit from consistent service quality, while agents are freed to focus on higher-value tasks.

With tools, Entry.com’s AI agents can now perform operations that go beyond human capability. During a live call, they can review and summarize 20 pages of a customer’s application, retrieve case histories, and provide detailed status updates in seconds. This ability to instantly process and contextualize complex information unlocks better personalization and faster resolutions across every interaction.

“हमारा AI एजेंट पहले से ही अधिकांश परिस्थितियों में इंसानों से बेहतर प्रदर्शन कर रहा है। असली चुनौती क्षमता नहीं, बल्कि विश्वास है। एक बार जब ग्राहक इसे मौका देते हैं, तो वे अनुभव की गुणवत्ता से चकित हो जाते हैं।” - क्रिस्टियन कुकु, डायरेक्टर ऑफ AI, Entry.com

Building the next generation of customer support

Entry.com’s success illustrates the future of customer service, where AI agents provide scale, consistency, and accessibility that traditional models cannot.

क्या आप वॉइस एजेंट्सhere को बड़े पैमाने पर ग्राहक अनुभव सुधारने के लिए लागू करना चाहते हैं? संपर्क करें