Conversational AI overview

Deploy customized, conversational voice agents in minutes.

What is Conversational AI?

ElevenLabs Conversational AI is a platform for deploying customized, conversational voice agents. Built in response to our customers’ needs, our platform eliminates months of development time typically spent building conversation stacks from scratch. It combines these building blocks:

Language model

Choose from Gemini, Claude, OpenAI and more, or bring your own.

Text to speech

Our low latency, human-like TTS across 5k+ voices and 31 languages.

Turn taking

Our custom turn taking and interruption detection service that feels human.

Altogether it is a highly composable AI Voice agent solution that can scale to thousands of calls per day. With server & client side tools, knowledge bases, dynamic agent instantiation and overrides, plus built-in monitoring, it’s the complete developer toolkit.

Pricing

15 minutes to get started on the free plan. Get 13,750 minutes included on the Business plan at $0.08 per minute on the Business plan, with extra minutes billed at $0.08, as well as significantly discounted pricing at higher volumes.


Setup & Prompt Testing: billed at half the cost.

Pricing tiers

TierPriceMinutes includedCost per extra minute
Free$015Unavailable
Starter$550Unavailable
Creator$22250~$0.12
Pro$991100~$0.11
Scale$3303,600~$0.10
Business$1,32013,750$0.08 (annual), $0.096 (monthly)

Today we’re covering the LLM costs, though these will be passed through to customers in the future.

Models

Currently, the following models are natively supported and can be configured via the agent settings:

  • Gemini 2.0 Flash
  • Gemini 1.5 Flash
  • Gemini 1.5 Pro
  • Gemini 1.0 Pro
  • GPT-4o Mini
  • GPT-4o
  • GPT-4 Turbo
  • GPT-3.5 Turbo
  • Claude 3.5 Sonnet
  • Claude 3 Haiku

Supported models

You can start with our free tier, which includes 15 minutes of conversation per month.

Need more? Upgrade to a paid plan instantly - no sales calls required. For enterprise usage (6+ hours of daily conversation), contact our sales team for custom pricing tailored to your needs.

Companies and creators use our Conversational AI orchestration platform to create:

  • Customer service: Assistants trained on company documentation that can handle customer queries, troubleshoot issues, and provide 24/7 support in multiple languages.
  • Virtual assistants: Assistants trained to manage scheduling, set reminders, look up information, and help users stay organized throughout their day.
  • Retail support: Assistants that help customers find products, provide personalized recommendations, track orders, and answer product-specific questions.
  • Personalized learning: Assistants that help students learn new topics & enhance reading comprehension by speaking with books and articles.

Ready to get started? Check out our quickstart guide to create your first AI agent in minutes.

FAQ

Plan limits

Your subscription plan determines how many calls can be made simultaneously.

PlanConcurrency limit
Free4
Starter6
Creator10
Pro20
Scale30
Business30
EnterpriseElevated

To increase your concurrency limit upgrade your subscription plan or contact sales to discuss enterprise plans.

The following audio output formats are supported in the Conversational AI platform:

  • PCM (8 kHz / 16 kHz / 22.05 kHz / 24 kHz / 44.1 kHz)
  • μ-law 8000Hz
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