Conversational AI overview
Deploy customized, conversational voice agents in minutes.
What is Conversational AI?
ElevenLabs Conversational AI is a platform for deploying customized, conversational voice agents. Built in response to our customers’ needs, our platform eliminates months of development time typically spent building conversation stacks from scratch. It combines these building blocks:
Our fine tuned ASR model that transcribes the caller’s dialogue.
Choose from Gemini, Claude, OpenAI and more, or bring your own.
Our low latency, human-like TTS across 5k+ voices and 31 languages.
Our custom turn taking and interruption detection service that feels human.
Altogether it is a highly composable AI Voice agent solution that can scale to thousands of calls per day. With server & client side tools, knowledge bases, dynamic agent instantiation and overrides, plus built-in monitoring, it’s the complete developer toolkit.
15 minutes to get started on the free plan. Get 13,750 minutes included on the Business plan at $0.08 per minute on the Business plan, with extra minutes billed at $0.08, as well as significantly discounted pricing at higher volumes.
Setup & Prompt Testing: billed at half the cost.
Usage is billed to the account that created the agent. If authentication is not enabled, anybody with your agent’s id can connect to it and consume your credits. To protect against this, either enable authentication for your agent or handle the agent id as a secret.
Pricing tiers
In Minutes
In Credits
Today we’re covering the LLM costs, though these will be passed through to customers in the future.
Models
Currently, the following models are natively supported and can be configured via the agent settings:
- Gemini 2.0 Flash
- Gemini 1.5 Flash
- Gemini 1.5 Pro
- Gemini 1.0 Pro
- GPT-4o Mini
- GPT-4o
- GPT-4 Turbo
- GPT-3.5 Turbo
- Claude 3.5 Sonnet
- Claude 3 Haiku
You can start with our free tier, which includes 15 minutes of conversation per month.
Need more? Upgrade to a paid plan instantly - no sales calls required. For enterprise usage (6+ hours of daily conversation), contact our sales team for custom pricing tailored to your needs.
Popular applications
Companies and creators use our Conversational AI orchestration platform to create:
- Customer service: Assistants trained on company documentation that can handle customer queries, troubleshoot issues, and provide 24/7 support in multiple languages.
- Virtual assistants: Assistants trained to manage scheduling, set reminders, look up information, and help users stay organized throughout their day.
- Retail support: Assistants that help customers find products, provide personalized recommendations, track orders, and answer product-specific questions.
- Personalized learning: Assistants that help students learn new topics & enhance reading comprehension by speaking with books and articles.
Ready to get started? Check out our quickstart guide to create your first AI agent in minutes.
FAQ
Concurrency limits
Plan limits
Your subscription plan determines how many calls can be made simultaneously.
To increase your concurrency limit upgrade your subscription plan or contact sales to discuss enterprise plans.
Supported audio formats
The following audio output formats are supported in the Conversational AI platform:
- PCM (8 kHz / 16 kHz / 22.05 kHz / 24 kHz / 44.1 kHz)
- μ-law 8000Hz