Privacy

Manage how your agent handles data storage and privacy.

Privacy settings give you fine-grained control over your data. You can manage both call audio recordings and conversation data retention to meet your compliance and privacy requirements.

Retention

Retention settings control the duration for which conversation transcripts and audio recordings are stored.

For detailed instructions, see our Retention page.

Audio Saving

Audio Saving settings determine if call audio recordings are stored. Adjust this feature based on your privacy and data retention needs.

For detailed instructions, see our Audio Saving page.

Zero Retention Mode (Per Agent)

For granular control, Zero Retention Mode can be enabled for individual agents, ensuring no PII is logged or stored for their calls.

For detailed instructions, see our Zero Retention Mode page.

Disable audio saving, enable Zero Retention Mode for agents where possible, and set retention to 0 days for immediate deletion of data.

Enable audio saving for critical interactions while setting a moderate retention period. Consider ZRM for sensitive agents.

Enable audio saving and configure retention settings to adhere to regulatory requirements such as GDPR and HIPAA. For HIPAA compliance, we recommend enabling audio saving and setting a retention period of at least 6 years. For GDPR, retention periods should align with your data processing purposes. Utilize ZRM for agents handling highly sensitive data if not using global ZRM.