Regal integrates with ElevenLabs to deploy contact center voice agents

Regal is an AI-native contact center platform built for enterprises that need scalable, reliable voice automation. Their AI agents serve industries including healthcare, insurance, financial services, legal, education, and e-commerce.

When Regal was building its first AI Agent MVP, the team needed voices that sounded natural while maintaining high performance at scale. They chose ElevenLabs for the quality and realism of our Text to Speech. Integration was straightforward, allowing Regal to move from development to production quickly without performance trade-offs.

ElevenLabs voices directly within Regal

Regal’s use cases for voice automation

Regal deploys AI agents across the following set of workflows:

• Customer support: Agents that understand intent and act on it, improving responsiveness and reducing escalations.
• Lead qualification: Routing, scoring, and qualifying leads with human-level precision.
• Appointment setting: Eliminating no-shows and managing high call volumes without additional headcount.
• Collections: Increasing recovery rates with empathetic, consistent automation.

Recent deployments include a roadside assistance agent, a negotiating agent for contractor bookings, and a therapy intake agent.

Measurable business impact

ElevenLabs is Regal’s most used voice provider. Our collaboration already delivers high performance across industries and use cases. For example, Embrace Pet Insurance deployed an ElevenLabs-powered agent and achieved 96.5% customer satisfaction alongside a 17% increase in completed qualified transfers.

“At Regal, we’ve always believed voice is the most impactful channel for driving customer engagement, retention, and conversion. Partnering with ElevenLabs allows us to bring more expressive, authentic voices into our platform so our customers can build trust, reduce friction, and ultimately drive measurable business results in every conversation.” – Alex Levin, CEO, Regal.ai

Scaling contact center automation

Regal offers enterprises a contact center platform built with a native AI foundation. Their approach includes an integrated AI Agent Builder, insights and experimentation tools, personalization features, and multichannel orchestration. This suite of capabilities helps Regal’s customers scale automated conversations while maintaining performance.

Regal’s adoption of ElevenLabs voices shows how enterprises can deploy natural-sounding voice agents that drive measurable outcomes at scale.

Looking to build with voice agents at scale? Get in touch here.