Ringover powers 24/7 voice agents with ElevenLabs

Enabling global, always-on customer support with AIRO Voice

Ringover is a communications platform built to help businesses maximize the value of every customer conversation. As customer expectations move toward instant and always-available support, Ringover set out to expand its voice AI capabilities without compromising experience quality.

To achieve this, Ringover partnered with ElevenLabs to power AIRO Voice using ElevenAgents, the agent platform for building real-time, human-sounding voice agents at scale.

Choosing an agent platform built for production use

When Ringover decided to elevate its voice AI offering, ElevenLabs was the clear choice as the leader in voice AI and the established benchmark. The requirements were non-negotiable: high reliability, low latency, and a voice catalog capable of supporting diverse languages and tones for a global customer base.

Beyond voice quality alone, Ringover needed an agent platform designed for live, customer-facing environments. ElevenAgents provided a production-ready foundation for deploying voice agents that can handle real conversations.

Partnering with ElevenLabs addressed immediate product needs while also future-proofing Ringover’s platform as agentic workflows become central to modern communications software.

Building AIRO Voice on ElevenAgents

AIRO Voice is built directly on ElevenAgents, tightly integrated with Ringover’s communication infrastructure. This architecture allows Ringover to deploy real-time voice agents with low-latency turn-taking, natural prosody, and consistent behavior across high call volumes.

Rather than treating voice as a surface layer, the teams aligned agent logic, voice generation, and telephony as a single system. This ensures AIRO Voice can operate reliably in production while delivering a natural, human-like experience. What could have been a complex technical deployment instead became a durable product advantage.

From limited support hours to 24/7 availability

As a communications platform provider, Ringover’s customers expect tools that directly improve customer experience while supporting growth. AIRO Voice, powered by ElevenAgents and ElevenLabs’ high-fidelity voices, delivered a clear and measurable outcome.

Key KPI: customers transitioned from limited support hours, typically 9-5 on weekdays, to full 24/7 global availability.

By deploying always-on AI voice agents, Ringover’s clients can serve their own users continuously and scale easily. This shift has become a critical lever for both customer satisfaction and operational setup.

Entering the agentic era with confidence

Launching AIRO Voice marked Ringover’s entry into the agentic world. ElevenAgents provided the layer that made AIRO Voice viable at scale: real-time conversational agents paired with natural, human-sounding voices that give credibility to AI-driven interactions. This ensured Ringover’s external experience matched its internal technical ambition.

“Partnering with ElevenLabs was a natural choice given our standards for voice technology. By combining their high-quality AI voices and ElevenAgents with our integration expertise, we were able to launch AIRO across our entire customer base. This collaboration lets us focus on delivering an intuitive, reliable experience while maintaining a high bar for customer support.” 

Ludovic Rateau, CEO & co-founder, Ringover

A foundation for long-term growth

By building AIRO Voice on ElevenAgents from day one, Ringover established a foundation designed to evolve alongside voice AI itself. As agent capabilities expand, Ringover can deploy new workflows without re-architecting its voice layer.

The result is a communications platform where AI agents are not an add-on, but a core capability. This enables Ringover’s customers to scale availability and performance while maintaining a consistently high standard of customer experience.

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