Introducing ElevenAgents Spotlight

We have learned from hundreds of enterprise agent deployments that getting an agent live is only the beginning. What distinguishes the most successful deployments is what happens next: constant iteration.

ElevenAgents Spotlight - the observation and improvement layer for ElevenAgents - makes it easy for teams to continuously improve their agents. It reviews every conversation, voice and chat, in real time - so teams know what is working and what to change so every update moves CSAT, resolution, and conversion in the right direction. It auto-groups conversations into topics, scores quality against criteria you write in plain language, tracks sentiment, flags notable shifts, and then suggests the next improvement. It is how a good agent becomes a great one, and keeps improving as volume grows.

Know what is happening, in real time

ElevenAgents Spotlight tracks success rate, latency, and evaluation results as conversations come in. Anomaly detection lets you easily see notable shifts in your key metrics - a drop in success rate, a spike in demand - so you can respond early. For a VP of CX or Head of Operations, that means fewer surprises and a shorter path from a problem appearing in production to a fix reaching customers.

Find the queries that matter, fast

Every conversation is also auto-grouped into topics and subtopics, with sentiment scored on every conversation automatically.

You can see where the volume is, sort by resolution or sentiment to find where attention is needed, then click straight through to the transcripts to understand where agents are falling short.

You can then dive deeper into what needs improving through searching past conversation transcripts by meaning or intent.

With ElevenAgents Spotlight, the work of finding the signal in thousands of conversations is done for you.

Measure quality on your own terms

Quality is not one number, and it is rarely captured by a rigid rubric. With ElevenAgents Spotlight you write Evals in plain language - for example, "agent acknowledged the customer's frustration before offering a fix" - and every conversation is scored against them with no manual review required. You define what good looks like for your agent, and Spotlight measures against it consistently at scale.

Know what to do next

Spotlight does not only show you what is happening - it suggests what to do next. It offers proactive recommendations - add tests where there are none, enable a newer model, and more - based on how each agent is configured and how its conversations have gone. That makes the next improvement easier to identify, which is what keeps an agent getting better rather than drifting.

Fits the stack you already run

Stream metrics, logs, and traces to Datadog, Grafana, or any OpenTelemetry backend, so your agents sit in the same operational picture as everything else you monitor. Spotlight adds depth where you need it without asking your team to leave the tools they already trust.

Take agents from good to great

Great agents improve continuously. ElevenAgents Spotlight makes it easy to take an agent from good to great - and keep it there at scale. 

Try it today: https://elevenlabs.io/docs/eleven-agents/dashboard/spotlight