What is AI agent assist?

AI agent assist is a set of real-time capabilities within ElevenAgents that provide live guidance to human service agents during customer interactions. This includes next-best-action prompts, knowledge base surfacing, objection-handling scripts, compliance alerts, and supervisor monitoring. All delivered through voice or chat without interrupting the call flow.

How does supervisor monitoring work?

Supervisors access a live dashboard showing real-time transcripts, sentiment scores, and compliance indicators for all active calls simultaneously. If a customer shows frustration or a conversation drifts off track, supervisors can intervene instantly with full call context already loaded.

Can AI agent assist help with agent training?

Yes. ElevenAgents includes role-play training agents that simulate real customer scenarios. Including objection handling, compliance disclosures, and complex workflows. Managers receive structured evaluations, tone scores, and transcripts after each session, helping teams reach proficiency up to 50% faster than traditional onboarding.

What happens after a call ends?

Every call ends with an automated summary, a compliance scorecard, and structured contact tags. All synced to your CRM or ticketing system. This eliminates most manual after-call work and gives QA teams a consistent record to review without listening to full recordings.

What compliance certifications does ElevenLabs hold?

ElevenLabs holds SOC 2 Type II, ISO/IEC 27001, PCI DSS Level 1, HIPAA (BAA available), GDPR, TXRAMP Level 2, and additional certifications. Always verify the latest certifications at compliance.elevenlabs.io before deployment.

Does AI agent assist work with our existing contact center platform?

Yes. ElevenAgents integrates with leading CCaaS platforms including Genesys, NICE, and Twilio, as well as CRM and ticketing systems like Salesforce, HubSpot, and Zendesk. Any additional system can be connected via API or MCP.

Improve CX with AI Agent Assist

Empower service agents with real-time guidance and give supervisors full visibility with AI Agent Assist.

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Introducing AI agent assist

AI agent assist

ElevenAgents listen, analyze, and deliver instant guidance via voice or chat. Supervisors monitor calls, transcripts, sentiment, and compliance alerts in one view. Driving faster resolutions, higher conversion, and consistent quality.

Improve agent performance in real time

AI-powered guidance surfaces the right information at the right moment. Helping agents resolve issues faster, handle objections confidently, and stay on-brand across every interaction.

Give supervisors full call visibility

Live transcripts, sentiment scores, and compliance indicators let supervisors monitor dozens of calls at once and step in with full context the moment a conversation needs it.

Reduce handle time and after-call work

Automated summaries, compliance scorecards, and structured call logs eliminate manual review. Cutting average handle time by up to 30% and freeing agents to focus on customers.

Conversational agents for every contact center workflow

Deploy AI-powered agent assist tailored to your team structure, call type, and compliance environment. No matter how specific the workflow.

CoachAI

Customer is upset about billing error

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Surface next-best-action prompts, knowledge base articles, and objection-handling scripts in real time during live calls. So agents always have the right answer without putting customers on hold.

SupervisorAI

Show me active calls dashboard

found 12 active

Give supervisors a live dashboard of active conversations with real-time transcripts, sentiment signals, and compliance flags. With one-click intervention when a call needs immediate attention.

Recreate real customer scenarios with human-like voice agents. Practice objection handling, empathy, and complex workflows in a safe environment before going live. Cutting ramp time by up to 50%.

Automatically flag non-compliant language, missed disclosures, and script deviations during live calls. And generate structured scorecards at call end to reduce manual QA review.

Auto-generate call summaries, tag contact drivers, and sync records to your CRM or ticketing system. So agents can move to the next customer without manual wrap-up.

Deliver in-moment upsell prompts, objection-handling reminders, and deal-stage guidance during live sales calls. Raising conversion without adding headcount.

Hours of conversations every month

One platform for every contact center workflow

Connect to your operating systems and deploy across all voice and digital channels. All from one platform.

One brain across channels

Design once, deploy everywhere including chat, phone, email and WhatsApp.

Tightly integrated

Connect your CCaaS, ticketing and CRM for record sync and human handoffs.

Deterministic workflows

Protect high-risk data by gating agent access with deterministic steps.

Helping every human agent excel

AI-powered agent assist covers the full interaction lifecycle. From training and live guidance to supervisor oversight and post-call automation.

Accelerate learning through role-play AI agents

Recreate real customer and compliance scenarios with human-like voice agents. Practice objection handling, empathy, and complex workflows in a safe environment. So your team is ready for live interactions.

Certify performance with measurable feedback

Track tone, response accuracy, and compliance adherence automatically. Role-play agents provide structured evaluations and transcripts, helping managers identify gaps and accelerate skill development.

Reduce ramp time by 50%

Role-play agents enable continuous, autonomous practice. Shortening onboarding and standardizing performance globally. Financial services and telecoms teams report up to 50% faster training.

Emotionally aware voice agents for contact centers

Emotionally expressive conversational agents adapt to real customer emotion. Guiding every conversation toward resolution, even when frustration is highest.

Expressive, natural voices

Choose from 10,000+ expressive voices (or clone yours) to match the accents and tones your customers trust most.

Sub-second latency

Natural, real-time voice interactions without awkward pauses. So conversations flow the way your best agents would run them.

Multilingual support

Support customers in 70+ languages with consistent tone and clarity. So language is never a barrier to fast, accurate resolution.

Enterprise-grade security and infrastructure at scale

Data is encrypted in transit and at rest, with support for SOC 2, HIPAA, and GDPR compliance. Regional Data Residency and Zero Retention modes are available for stricter data control.

Set granular team permissions and collaborate across the company by sharing voices, assets, and resources across your agents and content production pipeline.

Our team ensures a smooth launch and keeps your operations running reliably, delivering uninterrupted performance and peace of mind.

Get started with AI-powered agent assist today

Build in the platform

Build and configure AI agent assist workflows in ElevenAgents. No code needed, from prototype to production.

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Integrate via API

Embed real-time agent guidance, call monitoring, and automated summaries into your contact center via our APIs and SDKs.

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Improve CX with AI Agent Assist

AI agent assist

Improve agent performance in real time

Give supervisors full call visibility

Reduce handle time and after-call work

Conversational agents for every contact center workflow

Live agent coaching and guidance

Supervisor monitoring and escalation

Role-play training and onboarding

Compliance monitoring and QA

After-call work automation

Sales coaching and conversion

Hours of conversations every month

One platform for every contact center workflow

Helping every human agent excel

Accelerate learning through role-play AI agents

Certify performance with measurable feedback

Reduce ramp time by 50%

Emotionally aware voice agents for contact centers

Expressive, natural voices

Sub-second latency

Multilingual support

Enterprise-grade security and infrastructure at scale

Enterprise-level data protection

Granular team permissions

Elevated support and custom deployments

Get started with AI-powered agent assist today

Build in the platform

Integrate via API

Frequently asked questions

What is AI agent assist?

How does supervisor monitoring work?

Can AI agent assist help with agent training?

What happens after a call ends?

What compliance certifications does ElevenLabs hold?

Does AI agent assist work with our existing contact center platform?

AI Answering Service & Virtual Receptionist

Agents

AI Voice Agents

Retail and E-Commerce

Financial Services

Telecommunications

Agents - Full Page Auth

How we use agents

Voice Agents

ElevenAgents Terms

Chiropractors AI answering service

Real estate Chatbots