Sales Enablement Systems Lead

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.

We have expanded from voice into three main platforms:

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

• Excellence everywhere: Everything we do should match the quality of our AI models.

• Global team: We prioritize your talent, not your location.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

About the role

We're hiring our first Sales Enablement Systems Lead to reinvent how ElevenLabs manages, organizes, and delivers internal knowledge to our Sales teams. This is a 0-to-1 builder role. You will architect the systems, build the infrastructure, and create the AI-powered tools that make our Revenue team smarter and faster.

What sets this role apart: we're not looking for someone to manage legacy systems — we're looking for someone to build something new. You've looked at traditional LMS, CMS, and knowledge management tools and thought "I could build something better." You understand that the future of enablement is AI-native: content that auto-updates, surfaces in workflow when people need it, and learns from how teams actually use it. You're part strategist, part architect, part developer.

This role sits within Sales Enablement and reports to the Sales Enablement Lead, International. You will work in close partnership with:

• RevOps — building GTM agent swarms and AI infrastructure

• Product Marketing — managing sales and marketing content

• Company Ops — coordinating cross-functional knowledge management

• Sales Enablement — surfacing content to sellers at the right time

This is a player-coach role. There are no direct reports initially; as the function scales, there may be an opportunity to build a team.

What you'll do

Own content and knowledge architecture

• Audit and map the current content landscape across Sales Hub, WorkRamp, Fern wiki, Google Drive, and other systems

• Design a unified content architecture that brings order to how sales content is organized, tagged, and maintained

• Create governance frameworks for how content is created, updated, and retired across teams

• Build the single source of truth that sales teams have been asking for

Build the enablement infrastructure

• Own and evolve our LMS (WorkRamp) and internal knowledge systems

• Evaluate, select, and implement tools that modernize how we manage and deliver content

• Build integrations that connect content systems to seller workflows (Salesforce, Slack, Gong, etc.)

• Design personalized learning paths that adapt to role, tenure, and skill gaps

Create AI-powered enablement tools

• Build and deploy sales agents that surface the right content at the right time

• Contribute to the GTM agent swarm strategy alongside RevOps

• Design agents that answer seller questions, prep for meetings, and automate repetitive enablement tasks

• Use ElevenLabs' own voice and agent technology to power enablement experiences

Drive agentic enablement

• Define what "Agentic Enablement" looks like at ElevenLabs

• Build AI-powered coaching tools, role-play agents, and just-in-time learning experiences

• Create systems where content auto-updates based on product releases, competitive intel, and market changes

Coordinate cross-functional knowledge management

• Partner with Product Marketing to ensure sales content flows into the right systems

• Partner with Company Ops to align sales knowledge management with company-wide standards

• Partner with RevOps to ensure agent infrastructure is built on solid content foundations

Measure and improve

• Define and track system health metrics: content freshness, usage, findability, and time-to-answer

• Build dashboards that show whether enablement systems are actually helping sellers

• Use data to continuously improve content architecture and agent performance

Shape the function

• Document best practices, establish operating rhythms, and influence how the systems function evolves as Sales Enablement scales

What success looks like (first 6–9 months)

• One centralized content hub live and adopted by sales teams

• Measurable reduction in "where do I find X?" questions

• First wave of sales agents deployed (meeting prep, content search, onboarding assistant)

• Content architecture documented and governance model in place

• Clear roadmap for agentic enablement buildout

• Cross-functional alignment on how content flows between Product Marketing, Ops, and Enablement

Requirements

• 4–7+ years of experience in enablement operations, knowledge management, sales ops, RevOps, or a similar systems-focused role

• Hands-on building experience: you've built systems, automations, or tools — not just managed them

• Technical fluency: comfortable with APIs, integrations, and modern AI tools; you can read code, debug issues, and build in low-code/no-code environments

• Claude Code proficiency (or equivalent): you can build with AI coding tools and verify their output without relying solely on natural language

• Experience with LMS, CMS, or knowledge management platforms (WorkRamp, Highspot, Seismic, Guru, Notion, Confluence, etc.)

• Experience building or working with AI agents, chatbots, or conversational AI tools

• Strong systems thinking: you can map complex processes, identify dependencies, and design elegant solutions

• Experience working cross-functionally with Product Marketing, Ops, and Sales teams

• Excellent communication skills: you can translate technical concepts for non-technical audiences

• Bias for action: you ship fast, iterate, and don't wait for permission

Additional:

• Experience at a high-growth AI/ML, developer tools, or API-first company

• Background in martech, content personalization, or audience segmentation

• Experience with Retool, Airtable, or similar tools for building internal applications

• SQL or Python proficiency for data analysis and automation

• Experience building GTM agents or AI-powered sales tools

• Familiarity with ElevenLabs' products (Agents Platform, API, Creative Platform)

Location

Remote-first, globally distributed role. We have a strong preference for candidates based in Europe, the UK, or the US East Coast, to enable close collaboration with the Sales Enablement Lead, International, RevOps, Product Marketing, and London HQ. Exceptional candidates outside these regions will be considered if they can operate effectively across European and US time zones.

Why this role matters

Content chaos is one of the biggest pain points in sales today. Sellers can't find what they need. Content gets stale. Knowledge lives in ten different places. Traditional tools weren't built for this.

The systems you build will define how ElevenLabs scales its Revenue team's knowledge layer — directly impacting seller productivity, ramp time, and revenue. If you're excited to build from zero, work at the intersection of enablement and AI, and shape a foundational function at one of the fastest-growing AI companies in the world, we'd love to hear from you.