Ukrainian Public Services Will Speak Through AI: Announcing a Partnership with ElevenLabs

The Ministry of Digital Transformation of Ukraine is launching a collaboration with ElevenLabs, the global leader in voice AI technology. The company will help integrate voice interfaces into Ukrainian public services. This was announced by Mykhailo Fedorov at the IT Arena conference.

“The future belongs to agentic states. Ukraine is already moving towards a model where interaction with the government is as simple as a single request or a voice message. Our partnership with ElevenLabs, a world leader in voice technology, gives our digital services a human voice and makes them more accessible to everyone. We have proven our capacity for large-scale innovation, and this collaboration will accelerate our transition to a proactive, agentic state where artificial intelligence genuinely makes citizens' lives easier,” stated Mykhailo Fedorov, First Deputy Prime Minister and Minister of Digital Transformation of Ukraine.

The company's voice technology was first used to voice the digital twin of Mykhailo Fedorov, which operates as a chatbot. The twin recognizes voice messages and provides responses in the same format.

“Together with Ukraine’s Ministry of Digital Transformation, we’re adding a clear human voice to digital services - starting with Minister Fedorov’s digital twin and soon expanding into Diia and other tools. Our goal is simple: make public services in Ukraine faster and more accessible for everyone.” - Mati Staniszewski, Co-founder & CEO, ElevenLabs

ElevenLabs' technologies will also "give voice" to other public services. The plans include:

• Integrating voice AI into the Diia portal and application. This will allow citizens to voice their requests and receive services seamlessly.
• Driving innovation in educational platforms. Voice functionality will be added to state educational applications and initiatives.
• Adding voice capabilities to the Ministry’s internal tools. This includes AI assistants for onboarding and for the HR team.

By combining cutting-edge Ukrainian public services with the world's best voice technologies, Ukraine continues to set the standard for the digital nations of the future.