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Conoce a Alexis: Nuestro Agente IA que Gestiona 200 Llamadas Diarias

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Two smiling young men, one with short dark hair and the other with wavy hair, are shown in a split-screen image. The right side displays a digital interface with a "Start a call" button and a "Need help?" prompt.

Recientemente integramos un agente de Conversational AI, Alexis, en nuestra documentación para ayudar a reducir la carga de soporte en preguntas relacionadas. Alexis ahora gestiona con éxito más del 80% de las consultas de usuarios en 200 llamadas diarias. Oswin, el gerente de Alexis (es decir, el ingeniero detrás del despliegue y las optimizaciones continuas), va a compartir todos los detalles, incluyendo: - cómo respondió el agente en algunas situaciones reales - cómo evaluamos el éxito - cómo estructuramos la base de conocimiento y el prompt del sistema, y cómo lo hemos refinado con el tiempo - cómo usamos herramientas de cliente para redirigir a los usuarios a través de nuestra documentación

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