Getting Started with ElevenLabs: Agents (Testing and Workflows)

Introducing Agent Testing and Workflows to the ElevenLabs Agents Platform Join us for a live walkthrough of ElevenLabs Agents, our conversational agents platform that empowers you to build voice and text agents capable of handling complex tasks, managing tool calls, and escalating seamlessly when needed. Whether you’re exploring conversational agents for the first time or looking to scale existing workflows, this session will show you how to get started with Agents and set up effective, reliable systems. We’ll cover: What ElevenLabs Agents are and how they integrate with our voice technology Building guardrails to ensure safe, reliable agent behavior Using testing and tool calls to handle real-world scenarios (including escalations) How to iterate and improve your agents over time through continuous testing Building complex conversation logic using Workflows This session is ideal for teams curious about conversational agents as well as existing ElevenLabs users looking to expand their use cases into agents.

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February 10

Atención al Cliente con Agentes de IA en WhatsApp

¿Hablamos mucho de "implementar IA" pero pocas veces vemos un camino claro para hacerlo? Este webinar es la respuesta. Te mostraremos una forma directa y tangible de llevar la inteligencia artificial a tus operaciones de atención al cliente, con un impacto real y un ROI que puedes medir. Nos enfocaremos en el canal que tus clientes en LATAM ya usan todos los días: WhatsApp. Verás en un demo 100% práctico cómo un Agente de IA puede gestionar conversaciones completas de voz y texto, resolver casos de principio a fin y operar 24/7. En esta sesión verás cómo: 1. Implementar un agente en tu propia cuenta de WhatsApp Business, de forma rápida y sin complicar tus sistemas. 2. Gestionar casos de soporte de principio a fin, combinando voz y texto en el mismo chat. 3. Medir el impacto directo en tus operaciones 4. Unificar la inteligencia de tu soporte para que WhatsApp, web y teléfono trabajen juntos. Esta es una sesión estratégica para líderes y equipos de operaciones, producto y atención al cliente que buscan resultados concretos. Regístrate y descubre cómo pasar de la idea a la implementación.

February 17

Building Reliable Voice Transcription with Scribe

Accurate transcripts save time and reduce costs. Understanding your key terminology strengthens customer experiences. Automated compliance reviews scale effortlessly. And fast speech recognition makes AI agents feel seamless and natural. Join us to learn more about Scribe v2, the most accurate speech to text model, and how it can solve your transcription challenges. In this session, you'll discover how to: 1. Eliminate transcription errors on specialized terminology - Use Keyterm Prompting to ensure your product names, technical jargon, and industry terms are transcribed correctly based on context 2. Automate compliance workflows - Leverage Entity Detection to automatically flag and extract sensitive data like credit card numbers, SSNs, or medical conditions with precise timestamps 3. Power real-time AI conversations - Deploy Scribe v2 Realtime for ultra-low latency transcription that keeps your voice agents responsive and natural 4. Scale batch transcription workflows - Process customer calls, meetings, or media content with 98% accuracy and intelligent speaker diarization Whether you're in CX, compliance, media production, or building AI assistants, you'll leave with practical strategies to improve your transcription accuracy and ship faster.

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