Introducing ElevenAgents for Support

Today we’re introducing ElevenAgents for Support - a dedicated offering for customer support teams to launch continuously improving conversational agents.

Support teams already have policies and procedures. The challenge is turning them into reliable agent behavior.

ElevenAgents for Support transforms existing documentation into structured, production-ready workflows - without code.

From documentation to deployment

Upload your SOPs, help center articles, or internal documentation. ElevenAgents converts them into configured agents with:

• Visual workflows
• Guardrails
• System integrations
• Testing and analytics

You can deploy across chat, phone, email, and messaging platforms - while managing everything from a single interface.

Continuous improvement, built in

With ElevenAgents for Support, non-technical teams can update workflows, knowledge, and guardrails in a no-code interface, shipping improvements without waiting on engineering.

Managers can correct behavior directly in plain text:

• “Add this to the knowledge base.”
• “Handle this scenario like this next time.”

Version control and A/B testing make optimization systematic. Track CSAT, deflection, escalation rate, and latency - and improve week over week.

Emotionally appropriate responses at scale

ElevenAgents for Support runs on our vertically integrated stack - combining Speech to Text, LLM reasoning, turn-taking, and Text to Speech in one co-located system.

Agents respond with emotionally appropriate tone across 70+ languages - de-escalating frustration, reassuring worried customers, and guiding conversations to resolution.

Enterprise-ready from day one

Integrate with your CCaaS, CRM, and ticketing systems, enforce policy with guardrails, and keep data secure with SOC 2, HIPAA, and GDPR compliance, alongside optional Regional Data Residency and Zero Retention modes.

Get started

Deploy conversational agents that delight your customers in weeks - not months.

Learn more here.