Eldra delivers trusted phone support for elderly home care using ElevenAgents

Eldra builds voice-based assistants for elderly home care, focused on giving care teams more time for what matters.

Seniors call a regular phone number to ask about upcoming visits, who is coming, or changes in plans. Family members and home care staff use the same service to stay aligned. 

For this population, voice quality and clarity are critical. If an assistant sounds synthetic or responds too slowly, users lose trust. Eldra tested multiple providers and found that ElevenLabs was the only one that met their requirements for voice quality and language support.

Across the western world, the 80+ population is set to grow rapidly over the next decade, while staffing levels and funding are already under pressure. Technology plays a central role in helping care providers stay efficient while giving elderly individuals the support they need.

- Gustaf Tunhammar, Co-Founder and CEO, Eldra

Delivering instant answers on a regular phone call

Eldra uses ElevenAgents across every call to make home care information available immediately, without requiring an app, logins, or new devices. When a request is unclear or outside scope, the call is forwarded to the appropriate staff member.

This reduces wait times and administrative friction, while keeping humans in control when their judgment is required.

Building trust with natural, responsive Swedish

Eldra needed a solution with human-like Swedish voices that would still feel natural on a phone call. ElevenAgents was the only option that paired low latency turn-taking with natural Swedish and broad language support, giving Eldra a voice experience they could trust.

Our users are elderly individuals who need clarity and a sense of calm when interacting with an AI assistant over the phone. ElevenLabs was the only provider that met these requirements across the languages we support.

- Gustaf Tunhammar, Co-Founder and CEO, Eldra

Impact and results

With natural-sounding speech, users stayed engaged longer and increasingly relied on the assistant instead of human operators. Today, around 90% of inbound calls are resolved by the agent end-to-end, creating a significant efficiency gain for care providers.

I call Eldra in the morning. Then I know immediately who will come to me during the day.

- Anna, 87 years

What’s next

Eldra is building digital infrastructure for elderly home care as demand grows and staffing pressure increases. Next, the team plans to expand coverage across more workflows for seniors, families, and care staff.