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  • The State of Conversational AI in Financial Services

The State of Conversational AI in Financial Services

The Future of Conversational AI in Financial Services Conversational AI is transforming the financial world - and this is your chance to see how. Join ElevenLabs for an exclusive live webinar exploring how the next generation of AI agents is redefining customer experience, operational efficiency, and growth. What to Expect: The days of clunky, frustrating chatbots are over. Discover how enterprise-grade AI agents are resolving customer issues end-to-end, reducing service costs, and building deeper trust - all while driving measurable ROI. Be the first to hear insights from ElevenLabs’ latest financial services report and watch an ElevenLabs Agent in action. Learn how leading banks, insurers, and fintechs are deploying conversational AI to scale smarter and serve faster. Learn from the Experts: Dana Muntean, Head of GTM for Financial Services - guiding major financial institutions in scaling AI innovation. Anna Neely, Forward Deployed Engineer - helping banks and insurers bring production-grade AI agents to life. Marco Mancini, Security Officer - enabling customers to innovate with confidence by ensuring top-tier security and compliance

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CX Network March 2026

How Top Brands are Introducing Voice Agents for Faster Resolution Times

Customer expectations have fundamentally shifted. CX Network research finds that two thirds of practitioners expect demand for instant, convenient service to dominate strategy in 2026 - yet automation alone doesn't build loyalty. The brands winning on customer experience aren't choosing between scale and quality. They're delivering both. Voice is the fastest path from customer intent to resolution. Speaking is the richest and most natural way humans communicate - and AI can now not only understand language, but respond with the tone, empathy, and precision that customers expect from the best human agents. In this session, ElevenLabs will use real-world deployments at Klarna, Revolut, and Deliveroo to show where voice AI is driving measurable impact - and what it takes to deploy successfully at scale. They will cover how these brands achieved faster resolution times and better outcomes for millions of customers with voice agents. Attendees will learn: - Why voice is the fastest path from customer intent to resolution, and how to build a roadmap that balances automation with loyalty-building experiences - How Klarna, Revolut, and Deliveroo deployed voice AI to achieve faster resolution times and measurably better customer outcomes - Where voice AI delivers the greatest impact across the customer journey, and the deployment decisions that determine whether it scales or stalls

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