The Future of AI Agents for Retailers & Online Marketplaces

AI agents are rapidly transforming how retailers and online marketplaces engage with customers. This webinar is your opportunity to see how. Join ElevenLabs for an exclusive live webinar exploring how the next generation of AI agents is reshaping customer experience, operational efficiency, and scalable growth in retail and e-commerce. What to Expect The era of rigid, frustrating chatbots is over. Discover how enterprise-grade AI agents handle customer requests end to end: from product discovery and order tracking to post-purchase support, while reducing support costs, increasing conversion rates, and building stronger customer trust. You’ll gain practical insights into how leading retailers and marketplaces are deploying conversational AI to serve customers faster, personalise interactions at scale, and drive measurable ROI. The session will also feature a live demo of an AI Agent in action, showcasing real-world retail use cases. The Experts Nicolo Rossi & Pier Patergnani, AI Agents Expert for Retail & Marketplaces - helping retail organizations scale AI-driven customer engagement Senta Knuth, Retail & Marketplaces Enterprise Product Deployment

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February 10

Atención al Cliente con Agentes de IA en WhatsApp

¿Hablamos mucho de "implementar IA" pero pocas veces vemos un camino claro para hacerlo? Este webinar es la respuesta. Te mostraremos una forma directa y tangible de llevar la inteligencia artificial a tus operaciones de atención al cliente, con un impacto real y un ROI que puedes medir. Nos enfocaremos en el canal que tus clientes en LATAM ya usan todos los días: WhatsApp. Verás en un demo 100% práctico cómo un Agente de IA puede gestionar conversaciones completas de voz y texto, resolver casos de principio a fin y operar 24/7. En esta sesión verás cómo: 1. Implementar un agente en tu propia cuenta de WhatsApp Business, de forma rápida y sin complicar tus sistemas. 2. Gestionar casos de soporte de principio a fin, combinando voz y texto en el mismo chat. 3. Medir el impacto directo en tus operaciones 4. Unificar la inteligencia de tu soporte para que WhatsApp, web y teléfono trabajen juntos. Esta es una sesión estratégica para líderes y equipos de operaciones, producto y atención al cliente que buscan resultados concretos. Regístrate y descubre cómo pasar de la idea a la implementación.

February 17

Building Reliable Voice Transcription with Scribe

Accurate transcripts save time and reduce costs. Understanding your key terminology strengthens customer experiences. Automated compliance reviews scale effortlessly. And fast speech recognition makes AI agents feel seamless and natural. Join us to learn more about Scribe v2, the most accurate speech to text model, and how it can solve your transcription challenges. In this session, you'll discover how to: 1. Eliminate transcription errors on specialized terminology - Use Keyterm Prompting to ensure your product names, technical jargon, and industry terms are transcribed correctly based on context 2. Automate compliance workflows - Leverage Entity Detection to automatically flag and extract sensitive data like credit card numbers, SSNs, or medical conditions with precise timestamps 3. Power real-time AI conversations - Deploy Scribe v2 Realtime for ultra-low latency transcription that keeps your voice agents responsive and natural 4. Scale batch transcription workflows - Process customer calls, meetings, or media content with 98% accuracy and intelligent speaker diarization Whether you're in CX, compliance, media production, or building AI assistants, you'll leave with practical strategies to improve your transcription accuracy and ship faster.

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