Maven AGI brings advanced Voice AI to customer support with ElevenLabs

Maven AGI, a company that helps businesses build and scale quality customer experiences, now offers advanced voice AI that delivers instant, human-like support for faster, more efficient customer interactions. Customer service interactions are inherently multimodal, frequently spanning chat, email, and voice. Recognizing this, Maven AGI saw voice automation as an essential next step. Text-based channels alone cannot fully address customer expectations, as many users prefer the immediacy and conversational flow of voice interactions. By integrating ElevenLabs' Conversational AI platform as the backbone underpinning Maven AGI's voice agents, Maven now enables faster, more natural customer conversations. The result: significantly improved customer satisfaction and greater operational efficiency.

Integrated platforms deliver higher quality and speed

When considering Conversational Agents, enterprises face a strategic decision: build internally or purchase an integrated solution. Building everything from scratch involves combining off-the-shelf large language models or custom fine-tuned models, speech to text, text to speech, voice activity detection, turn-taking models, and complex orchestration. This approach demands substantial time, specialized audio engineering talent, and deep technical expertise.

Alternatively, buying a platform solution like ElevenLabs' Agents Platform provides enterprises with essential "building blocks," including text to speech, speech to text, advanced turn-taking, VAD, orchestration, and telephony integrations, all housed on a unified system. This integrated approach significantly reduces deployment time, improves interaction fluidity, and eliminates unnecessary latency from server jumps. Enterprises like Maven AGI find this option particularly compelling as it enables them to rapidly innovate and deliver a best in class voice experience for their customers without the need to dedicate extensive resources to develop and handle the complicated audio pipeline through orchestration of multiple disparate vendors. Instead, Maven AGI can focus on the LLM, knowledge base, and data integrations of the AI agent that automate up to 93% of customer interactions. When combined with ElevenLabs Conversational AI, this ensures optimal performance and customer satisfaction.

"We're proud to partner with Maven AGI to bring Conversational AI capabilities to their platform. Voice is an essential component for meaningful customer engagement, and we look forward to continuing our collaboration to deliver personalized experiences at scale."

— Ben Budde, VP of Revenue at ElevenLabs. 

"ElevenLabs' technology makes live phone support more adaptive and efficient. It listens, speaks, and responds in real time. Combined with Maven’s platform, we deliver a powerful solution that manages context, handles interruptions, and ensures smooth hand-offs when needed. ElevenLabs provides us with a critical building block to deliver the exceptional customer experiences our clients’ customers deserve."

— Sami Shalabi, CTO & Co-founder, Maven AGI

Tailored experiences across critical sectors

Maven AGI's solution is optimized for demanding sectors such as Fintech, Retail, Travel, and B2B SaaS. The combined architecture allows Maven AGI’s voice agents to seamlessly handle nuanced customer interactions, enhancing customer satisfaction and operational efficiency.

This collaboration highlights how businesses can effectively harness ElevenLabs' technology, creating voice-first AI experiences that are robust, reliable, and production-ready for enterprise deployment.