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Szczegółowe rozmowy z ekspertami z branży i zespołem ElevenLabs

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Annonce d’un atelier ElevenLabs sur l’automatisation du service client et des ventes par IA.

Workshop en direct : Automatisez votre service client et vos ventes avec des agents IA

La plupart des équipes service clients et ventes n'ont que deux options face à la croissance des volumes : mobiliser plus d'agents humains, ou déployer des chatbots basiques qui craquent dès que la conversation se complique. Les deux ont un coût, en budget, ou en expérience client. Lors de ce workshop en direct, on construit un agent vocal ElevenLabs en direct, de zéro jusqu'au premier appel fonctionnel, pour vous montrer à quel point le déploiement est simple. Au programme : - Comment Klarna a divisé par 10 le temps moyen de résolution de ses tickets de support client aux États-Unis grâce aux agents vocaux ElevenLabs - Comment Insurely a automatisé son service client 24h/24 avec des agents vocaux, tout en faisant progresser ses ventes sans augmenter ses effectifs - Création d'un agent vocal en direct : configuration, voix, logique métier, jusqu'au premier appel test - Ce qu'il faut vraiment en interne pour passer d'un prototype à un agent en production, pas de code, juste de la configuration - Live Q&A avec l'équipe qui construit l'agent Que vous pilotiez le service client ou les ventes, ce workshop vous montre comment déployer votre premier agent AI dès aujourd'hui.

Help and support chatbot screens users for severe symptoms and abdominal bloating.

Behind the Agent: Reaching At-Risk Patients When Minutes Matter

As remote patient monitoring scales, so does the volume of abnormal readings that need a response. You can add staff, optimize queues, and redesign workflows, but there’s still a gap between the alert firing and actually reaching the patient. Cadence took a different path. Rachel Wang joins ElevenLabs for a behind-the-scenes conversation on the voice agent that now calls patients automatically the moment a vital goes out of range - and what it took to get it safe enough to talk to a patient. Rachel Wang, Vice President of Engineering, Cadence Caleb Wright, Enterprise Deployment, ElevenLabs John Durovsik, Growth, ElevenLabs What we'll cover: - What the workflow looked like before: alerts routed through a touchtone IVR, clinicians dialing patients by hand, and why hiring couldn't scale with the patient base - How the agent triggers on an out-of-range reading, runs a symptom assessment, and either resolves the alert per Cadence's protocols or warm-transfers to a nurse on the 24/7 team - Real metrics: 97% reduction in time to patient contact, 47% higher answer rate than human outreach, and 250,000 calls handled in the first seven months - Why patients answer an agent more often than a person, and what that changed about how Cadence designs outreach - What had to be true on clinical safety and escalation design before the agent was allowed to speak to a patient - Where Cadence draws the line between what the agent resolves and what always goes to a clinician

Nagrania

ElevenLabs live workshop: “Outbound Calls People Want to Answer,” Friday, September 11 at 11 AM CEST.

Live Workshop: Outbound Calls People Want to Answer

Most people dread outbound calls, and most companies know it. That's usually why outbound gets deprioritized in favor of "safer" use cases like support, even though it's often where voice agents can move the needle fastest: reactivating revenue, catching account issues early, reaching leads while they're still warm. The problem is that most outbound voice agent projects fail, not because the technology can't do it, but because they're scoped wrong from the start. In this live workshop, we'll walk through why that happens and how to plan an outbound project that actually gets used, not shelved after the pilot. We'll go deep on the outbound use cases driving results right now: reactivating dormant customers, proactive account check-ins, and targeted calls to opted-in leads. We'll also cover how customer support fits into the same voice strategy, as one piece of the picture rather than the whole story. What we'll cover: - Why voice agent projects fail - How to scope and plan for success - Outbound use cases: reactivating customers, account check-ins, and calls to opted-in leads - Customer support as one example, and how it connects to outbound When: Friday, September 11 at 11:00 AM CEST

Cover

Live Workshop: Build Full Campaigns with AI

Marketing teams can now take a campaign from concept to finished video without handing it off between agencies, editors, and sound. In this workshop for marketing leaders and their teams, Luke Harries (Head of Growth, ElevenLabs) and Aneri Amin (Product and Growth, ElevenCreative) show how brands use AI voice, music, image, and video models to move campaigns through production on a shorter cycle, while keeping voice, visual style, and brand assets consistent across every asset. Want to get hands on? Build along during the session and leave with a campaign concept for your own brand, with visuals, a voiceover, and music. What we'll cover: - A full campaign built live, from brief to finished video - Dozens of variants from a single campaign by swapping copy, voice, visuals, or language for each channel and market - Brand consistency at volume, using your own voices and visual direction - How teams run this alongside existing in-house and agency production, with shared workspaces and API access

ElevenLabs and Comarch event on AI agents, hosted by Paweł Jaszczurovski.

Kulisy agenta AI: Jak Comarch wdraża agentów w swoich produktach i procesach

Comarch implementuje agentów AI w swoich produktach i wewnętrznych procesach, razem z ElevenLabs, zamiast robić to wyłącznie własnymi siłami. Tomasz Stachlewski, CTO Comarch, opowie, gdzie dziś jest firma i dlaczego partnerstwo z frontier labami wygrało z budową solo. Pokażemy, jak to wyglądało w praktyce: konkretne projekty, tygodniowe sprinty z Forward Deployed Engineers ElevenLabs i to, jak Comarch zbudował swój wewnętrzny odpowiednik tego modelu po drugiej stronie stołu. Na zakończenie omówimy status wdrożenia i wyciągnięte wnioski. Co omówimy: - Gdzie jest dziś Comarch i dokąd zmierza jego strategia technologiczna - Dlaczego partnerstwo - Comarch, ElevenLabs - Współpraca: jak działały ze sobą zespoły Comarch i Forward Deployed Engineering w ElevenLabs - Wdrażanie agentów w praktyce - proces, wnioski, dalsze kroki

ElevenLabs workshop announcement about peak season support readiness, July 29th, 11AM CEST.

Live Workshop: Peak Season Is Here. Is Your Support Ready?

Most travel and hospitality teams hit peak season with one of two choices: throw more headcount at the support queue, or let response times slide and hope guests forgive the wait. Both cost you, in budget or in loyalty. In our upcoming live workshop, we're opening up the platform to show exactly how travel teams are using voice AI to cut cost-to-serve and open up new guest experiences with ElevenLabs. What we'll cover: - Where voice AI actually creates leverage across the travel journey: support, sales qualification, and in-app experiences like concierge and tour guides - A voice agent built live, from scratch. Handling a real peak-season travel scenario end to end - How agents hold context, act in real time (rebooking, tracking, rerouting), and respond in 70+ languages without extra headcount - Live Q&A with the team building it

Event titled "Behind the Agent: Learnings From Deploying AI in Healthcare" with host details.

Behind the Agent: Learnings From Deploying AI in Healthcare

Healthcare is entering an agentic AI era. Every hold time or manual intake form is now an opportunity where an AI agent can take on the high-volume, low-complexity work that pulls staff away from care. In this session, ElevenLabs and Slalom will look at where AI agents are actually being deployed across healthcare - from provider systems to health payers - and what it takes to move from pilot to production. And Renown Health's Chief Marketing and Customer Experience Officer, Cristal Woodley will share her vision for realizing connected customer experiences across the patient journey. What we'll cover: - Where agentic AI is already reducing administrative load across healthcare - A live demo of an AI agent handling a real healthcare interaction - What health systems consistently underestimate when deploying agents - change management, integration, and governance - Renown Health's perspective on where conversational agents fit into their roadmap, and what has to be true on trust, clinical safety, and brand voice before an agent talks to a patient - Where the technology is ready today, and where it's headed over the next 12 to 18 months

Live workshop announcement for building an AI GTM Coach with ElevenLabs & Lovable. Hosted by Remy Khoung and Morgan Jacobson, on Thursday, July 23rd, 12PM ET.

Live Workshop: Build an AI GTM Coach with Lovable & ElevenLabs

Most GTM training is generic. Your deals aren't. Join Lovable and ElevenLabs and see what AI-powered role-play looks like when it's built around the unique conversations your team is actually having. Morgan Jacobson (GTM Enablement at Lovable) & Remy Khoung (GTM Enablement at ElevenLabs) will share how they built AI-powered role-play tools that give the GTM team the practice they need -without a full L&D team, a big budget, or an engineering department. You'll see: - A working role-play app built in Lovable: upload a real call transcript, generate a personalized AI scenario, and run a practice conversation with a realistic ElevenLabs agent - How ElevenLabs uses its AI agents internally to upskill its GTM team at scale - What's coming next in agentic enablement: pre-meeting role-play, CRM-triggered coaching, and personalized feedback loops Whether you're scaling a revenue team or trying to close the gap between coaching and performance, this session shows you what's possible today.

Live workshop on AI-driven localized ads by ElevenLabs, hosted by Tim Davis and Joel Ostdiek.

Live Workshop: How ElevenLabs Runs Localized Ads in 50+ countries with AI

Most teams running international paid media make one of two choices: run ads globally and accept the performance gap or localize a few markets and ignore the rest. In our upcoming live workshop, we're opening up our ads account to walk through exactly how we localize ads across 50+ countries with ElevenLabs.  What we'll cover: - How a four-person team at ElevenLabs scaled to campaigns across nine languages and generated $3.78M in incremental conversion value at 7.16 ROAS - A walkthrough of the full localization workflow run in real time - text translation, image adaptation, and video dubbing - How to push localized ads back to a connected ads platform, ready to run - How to review and edit localized copy before it goes live directly inside the platform

Workshop ao Vivo: Conheça o ElevenAgents — Agentes, Fluxos e Automação de Voz com IA

Você já usa a ElevenLabs. Mas será que conhece tudo o que o ElevenAgents pode fazer pelo seu negócio? A ElevenLabs não é só a plataforma de voz mais realista do mundo. Com o ElevenAgents, você cria agentes inteligentes de IA que falam, entendem, tomam decisões e agem, em mais de 70 idiomas, com latência ultrabaixa, integrados às ferramentas que você já usa. Nesta sessão ao vivo, Eduardo Schroeder e Viviane Mozer mostram na prática como empresas estão automatizando suporte, vendas, agendamento e muito mais com agentes de voz e chat conectados à sua base de conhecimento, ao seu CRM e aos seus fluxos de trabalho. O que você vai ver: O que é o ElevenAgents de verdade: agentes multimodais que falam e chegam no canal onde o seu cliente está Fluxos de trabalho com múltiplos agentes: construa jornadas completas com regras, etapas roteirizadas e comportamento controlado passo a passo Testes antes de ir para produção: simule conversas reais, defina critérios de sucesso e valide regras de segurança antes de colocar no ar Integrações que funcionam: conecte ao Salesforce, Zendesk, Stripe, Twilio, HubSpot, n8n e centenas de outros com configuração mínima Base de conhecimento: seus documentos, FAQs e URLs indexados em minutos, o agente responde com as suas informações em tempo real Segurança e escala enterprise: conformidade com SOC 2, HIPAA e LGPD, criptografia de ponta e SLA dedicado Para quem é: Times de produto, IA, operações, CX, tecnologia e líderes que querem automatizar conversas com clientes sem abrir mão da qualidade, e sem esperar meses para ver resultado.

Webinar titled "Behind the Agent: How Admiral Handles Insurance Calls with AI Agents" with Dominika Kampa.

Behind the Agent: How Admiral Handles Insurance Calls with AI Agents

From a first policy question to a claim filed in the middle of a crisis, insurance customers call when it matters most. The quality of that conversation determines everything that comes after. Admiral handles millions of customer interactions a year across the UK, Italy, France, and Spain - and they're now leveraging AI agents to help with this. A multimodal, multi-channel & multilingual agent that authenticates callers, detects intent, handles sensitive conversations like bereavement calls, and hands off to a human without losing context. Dominika Kampa, Group Head of GenAI at Admiral, will walk through exactly how they built it - the architecture, the testing framework they developed to validate agents across languages before go-live, and what broke in production that nobody warned them about. What we'll cover - Admiral's North Star for AI transformation and the roadmap to get there - Why regulated industries are actually well-suited for voice AI - and what the compliance constraints force you to get right - How Admiral authenticates callers through a 5-point ID check without the conversation feeling clinical - The multi-agent handoff: how context passes from one agent to the next so customers never have to repeat themselves - Building "Deimos" - Admiral's custom testing framework for running agents across multiple languages at scale before deployment - Rolling out across markets: what changes country to country, and what doesn't - What failed in production - guardrail edge cases, regional language surprises, and the internal buy-in battles nobody tells you about

ElevenLabs workshop on building natural-sounding AI agents, hosted by Luigi Sambuy, July 14th, 1PM ET.

Live Workshop: Building AI Agents That Sound Natural

Customers don’t like the feeling of talking to a bot. In this live workshop, Luigi Sambuy (Forward Deployed Engineer, ElevenLabs) will build a voice agent and show what makes it sound more natural. Learn how to build agents with emotionally aware speech, natural turn-taking, and the tuning decisions most teams miss. We'll also show how to catch agents when they drift - using conversation analytics to spot issues before your customers do. What we'll cover: - How natural sounding delivery can improve CSAT and trust - A live technical build configuring voice, tone, and turn-taking on a real agent - The tuning decisions that separate natural delivery from scripted sounding responses - How to use conversation analytics to catch tone mismatches, confusion loops, and drop-offs before they become complaints - Common mistakes teams make when building voice agents

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