AI Chatbot for IT Operations. Automate Support, Triage Tickets and Enable Self‑Service
AI agents handle password resets, access requests, incident triage, onboarding, and runbook automation - deflecting Tier-1 tickets, resolving issues instantly across voice and chat, and integrating with your ITSM stack.
- aston_martin_f1
- stripe
- yoto
- dudeperfect
- huberman
- yestheory
Maak kennis met AI-chatbots voor it operations van ElevenAgents
Always-on IT support, without the ticket backlog
Deploy AI agents that handle Tier-1 requests instantly across Slack, web, phone, and chat. Reducing repetitive tickets and delivering faster resolution at lower cost.
Deflect Tier-1 tickets at scale
Resolve password resets, access requests, software provisioning, and common issues automatically. Before they reach a human agent. Agents pull from your knowledge base and ITSM systems for accurate answers, 24/7.
Cut resolution time for every employee
Get instant answers in Slack, Teams, or a web portal. No queues. Complex issues are triaged, categorized, and routed to the right team with full context, cutting resolution time.
Integrate with your existing ITSM stack
Connect to ServiceNow, Jira, Zendesk, Okta, and Active Directory without replacing existing systems. Agents create tickets, update records, trigger provisioning, and escalate with full conversation history.
Bouw je chatbot één keer en gebruik hem overal
Maak contact met je klanten waar ze ook zijn en bekijk elk gesprek vanuit één dashboard, zonder tussen kanalen te hoeven wisselen.
Voeg je chatbot toe aan je eigen website of aan sitebuilders zoals Webflow, Squarespace, Framer of Lovable.
Voeg je chatbot toe aan je eigen website of aan sitebuilders zoals Webflow, Squarespace, Framer of Lovable.
Laat klanten je chatbot via sms een bericht sturen en onderweg direct antwoord krijgen.
Geef je chatbot met een paar klikken een stem en laat hem inkomende of uitgaande gesprekken voor je afhandelen.
Bereik klanten op WhatsApp met een volledig geautomatiseerde gesprekservaring.
Automatiseer e-mailgesprekken en bied snelle, consistente support rechtstreeks in de inbox van je klanten.
Eén platform voor elke workflow voor it operations
Koppel je bedrijfssystemen en pas je chatbot aan zodat deze precies je SOP's volgt.
Eén brein voor alle kanalen
Ontwerp één keer en implementeer overal, inclusief chat, telefoon, e-mail en WhatsApp.
Agendabeheer
Laat je chatbot je agenda beheren door rechtstreeks afspraken toe te voegen en te verwijderen op basis van klantinteracties.
Workflows en guardrails
Bescherm risicovolle gegevens door de toegang van de chatbot te beperken en regels te definiëren.
Integreer moeiteloos met de tools die je al gebruikt
Connect AI agents to the ITSM platforms, communication tools, and automation layers your IT team already uses - so ticket creation, routing, and resolution happen inside your existing stack.
Chatbots voor it operations die emotie en context begrijpen
Chatbots die emotie expressief overbrengen, passen zich aan echte klantemoties aan en begeleiden elk gesprek naar betere resultaten, ook wanneer er veel op het spel staat.
Natuurlijke, mensachtige gesprekken
Geef je chatbot binnen enkele seconden een levensechte stem. Krijg ongekende controle over de toon, zodat deze klanten kan kalmeren, begeleiden en geruststellen, zelfs onder druk.
Snelle overdrachten met rijke context
Definieer escalatieregels voor complexe gevallen en draag deze vervolgens over aan mensen. De volledige chatgeschiedenis wordt gesynchroniseerd met je CCaaS, CRM en ticketingstack voor een soepele overdracht.
Automated ticket triage and routing
Agents classify requests by type, priority, and affected system. Then route to the right team or resolve automatically. Fewer misrouted tickets, shorter queues, and easier SLA targets.
Self-service for common IT requests
Handle password resets, VPN access, software installs, account unlocks, and service catalog requests automatically. Employees get instant resolution. Your IT team gets time back for complex work.
Action execution in connected systems
Agents call your APIs and webhooks to take real action. Creating tickets, provisioning access, updating records, and triggering runbooks directly inside your ITSM and identity platforms.
Knowledge base grounding and RAG
Ground every response in your IT policies, runbooks, and docs using RAG. Answers stay accurate as your knowledge base evolves. With confidence thresholds and human fallback for uncertain queries.
Smooth escalation to human agents
When a request exceeds automation scope or needs human sign-off, agents hand off cleanly. Passing conversation history, ticket context, and priority so employees never repeat themselves.
Enterprise security and audit controls
Role-based access, SSO, end-to-end encryption, and full conversation logging keep deployments compliant and auditable. SOC 2 Type II certified, with zero retention mode and data residency options.
Beveiliging en infrastructuur op enterpriseniveau, op grote schaal
Gegevens worden tijdens verzending en opslag versleuteld, met ondersteuning voor naleving van SOC 2, HIPAA en de AVG. Modi voor regionale dataopslag en Zero Retention zijn beschikbaar voor strengere datacontrole.
Gegevens worden tijdens verzending en opslag versleuteld, met ondersteuning voor naleving van SOC 2, HIPAA en de AVG. Modi voor regionale dataopslag en Zero Retention zijn beschikbaar voor strengere datacontrole.
Stel gedetailleerde teammachtigingen in en werk binnen je bedrijf samen door stemmen, assets en resources te delen tussen je agents en contentproductiepijplijn.
Ons team zorgt voor een soepele lancering en houdt je activiteiten betrouwbaar draaiende, met consistente prestaties en gemoedsrust.
Maak je eerste chatbot voor it operations
Chatbot maken
Ontwerp, test en implementeer je chatbot voor it operations vanuit een intuïtief dashboard, zonder code.
Bouwen met de API
Integreer de chatbot in je eigen applicaties met onze ontwikkelaarsvriendelijke REST API en SDK's.
Veelgestelde vragen
Ontdek alle mogelijkheden van onze chatbots
Hoi, hoe kan ik helpen...
hr-recruitingHr-recruiting
AI recruiting and HR chatbots that screen candidates, schedule interviews, answer employee questions, and sync with your ATS - so your team spends less time on repetitive tasks and more time on the hires that matter.
Hoi, hoe kan ik helpen...
lawLaw
AI chatbots for law firms and legal teams. Automating client intake, matter qualification, consultation scheduling, and practice area FAQs across every channel, without replacing attorney judgment.
Hoi, hoe kan ik helpen...
salesSales
AI sales chatbots that qualify leads, book demos, and move buyers through the pipeline. 24 hours a day, across every channel your team already uses.
Hoi, hoe kan ik helpen...
saasSaas
AI chatbot for SaaS that deflects support tickets, guides user onboarding, qualifies leads, and integrates with your CRM and helpdesk. Available 24/7 across every channel your users prefer.
Hoi, hoe kan ik helpen...
travelTravel
Build AI chatbots that plan personalized itineraries, answer traveler questions around the clock, and automate booking support. Across web, WhatsApp, and voice, in 90+ languages.
Hoi, hoe kan ik helpen...
retailRetail
Handle order tracking, returns, product discovery, and post-purchase support, 24/7, across every channel, in 90+ languages. Resolve WISMO instantly, recover abandoned carts, and scale through peak season without adding headcount.
Hoi, hoe kan ik helpen...
real estateReal estate
Capture, qualify, and schedule serious buyers 24/7. Never miss a lead. Our agents handle listing inquiries, budget screening, and showing bookings across web, phone, and messaging, syncing every contact to your CRM.
Hoi, hoe kan ik helpen...
property managementProperty management
Handle tenant questions, maintenance requests, and leasing inquiries 24/7. Without adding headcount. Capture leads, triage issues, and schedule showings across your site and messaging channels.
Hoi, hoe kan ik helpen...
procurementProcurement
ElevenAgents automates the repetitive work across your source-to-pay cycle - routing requisitions, handling supplier queries, chasing invoices, and enforcing buying policies - so your team focuses on strategic sourcing.
Hoi, hoe kan ik helpen...
marketing agenciesMarketing agencies
AI chatbots that capture leads, qualify prospects, and automate client workflows - built for marketing agencies managing multiple accounts across every channel.
Hoi, hoe kan ik helpen...
insuranceInsurance
AI chatbots for insurance that automate claims intake, policy servicing, renewals, and billing - across voice, web, and messaging - so policyholders get instant answers and agents focus on what matters most.
Hoi, hoe kan ik helpen...
hospitalityHospitality
AI agents that handle guest inquiries, automate bookings, and surface upsell offers across every channel - 24/7, in 90+ languages, without adding headcount.
Hoi, hoe kan ik helpen...
governmentGovernment
Government chatbots handle routine citizen inquiries 24/7 - cutting call volume, wait times, and freeing staff for complex casework. Deploy across web, SMS, voice, and messaging channels with TXRAMP, SOC 2, and GDPR compliance.
Hoi, hoe kan ik helpen...
healthcareHealthcare
Healthcare chatbots that handle appointment scheduling, insurance questions, symptom triage, and telehealth access - so your team can focus on care, not calls.
Hoi, hoe kan ik helpen...
financeFinance
Finance AI chatbots that handle customer inquiries, account lookups, fraud alerts, and FP&A workflows around the clock - with the security and compliance controls your teams require.
Hoi, hoe kan ik helpen...
enterprisesEnterprises
Deploy AI chatbots that resolve customer and employee requests at enterprise scale - across every channel, integrated with your existing systems, and built to meet the compliance requirements your security team demands.
Hoi, hoe kan ik helpen...
constructionConstruction
Give field crews, supervisors, and project managers instant answers - from safety protocols and equipment manuals to site documents and progress updates - without stopping work to search for information.
Hoi, hoe kan ik helpen...
businessBusiness
AI chatbots for business that handle support, qualify leads, and automate customer conversations 24/7 - without adding headcount. Deploy across your website, phone, and messaging channels in minutes.
Hoi, hoe kan ik helpen...
automotive industryAutomotive industry
Capture leads, book test drives, and answer inventory and financing questions around the clock. With AI chatbots built for car dealerships and automotive groups.