How Run2AI improves patient communication with ElevenLabs

Healthcare organizations in Italy rely on phone calls as the primary entry point for patients. More than 90% of bookings happen through inbound calls, yet contact centers struggle with demand peaks, limited operating hours, and hybrid administrative roles that frequently pull staff away from the phone. This creates delays, increases operating costs, and leads to a patient experience that often feels slow and fragmented.

Run2AI built Virtual Reception using ElevenLabs Text to Speech to provide medical facilities with a reliable, always-available communication layer. The system answers inbound calls at all hours and supports the patient journey by explaining available services, handling call-back requests, and scheduling appointments within minutes. This reduces the administrative burden on front-desk teams while improving patient access to care.

Seamless integration and immediate performance gains

Virtual Reception depends on creating a natural, consistent voice experience that patients can trust from the first interaction. To achieve this, Run2AI evaluated voice providers based on four key criteria: audio quality, latency, reliability, and stability.

After ElevenLabs exceeded Run2AI’s expectations across these criteria, the Run2AI development team was able to move quickly and seamlessly integrated the voice layer into their Virtual Reception.

“With ElevenLabs we have been able to humanize our Virtual Reception. Thanks to its streaming technology Virtual Reception has reached important credibility and speed.” - Andrea Giannuzzi, Chief Executive Officer”

Building trust through voice

The system now produces lifelike audio with timing that supports fluid turn-taking, which is essential for healthcare settings where patients expect precise, interruption-friendly conversations. Run2AI also used ElevenLabs Voice Cloning to create their Virtual Reception’s unique voice from a short recording. The resulting voice carries the warmth and familiarity of a human speaker, giving Virtual Reception a consistent, reassuring identity for patients seeking clarity and guidance.

Looking ahead

This collaboration between Run2AI and ElevenLabs demonstrates how voice AI can support healthcare operations at scale. By combining Run2AI’s domain expertise with ElevenLabs’ voice models, Virtual Reception has become an accessible and dependable interface between patients and healthcare facilities.

Looking to build with Text to Speech? Get in touch here.