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Meet Alexis: Our AI Agent Handling 200 Daily Calls

Two smiling young men, one with short dark hair and the other with wavy hair, are shown in a split-screen image. The right side displays a digital interface with a "Start a call" button and a "Need help?" prompt.

We recently embedded a Conversational AI agent, Alexis, in our docs to help reduce the support burden for documentation-related questions. Alexis is now successfully handling over 80% of user inquiries across 200 calls per day. Oswin, Alexis's manager (in other words - the engineer behind the deployment and ongoing optimizations), is going to share all of the nitty gritty details, including: - how the agent responded in a few real life situations - how we evaluate success - how we structured the knowledge base and system prompt, and how we've refined it over time - how we use client tools to redirect users throughout our docs

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