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Découvrez Alexis : Notre agent IA gérant 200 appels quotidiens

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Two smiling young men, one with short dark hair and the other with wavy hair, are shown in a split-screen image. The right side displays a digital interface with a "Start a call" button and a "Need help?" prompt.

Nous avons récemment intégré un agent de Conversational AI, Alexis, dans notre documentation pour aider à réduire la charge de support liée aux questions de documentation. Alexis gère maintenant avec succès plus de 80 % des demandes des utilisateurs sur 200 appels par jour. Oswin, le responsable d'Alexis (en d'autres termes - l'ingénieur derrière le déploiement et les optimisations continues), va partager tous les détails, y compris : - comment l'agent a répondu dans quelques situations réelles - comment nous évaluons le succès - comment nous avons structuré la base de connaissances et l'invite système, et comment nous l'avons affinée au fil du temps - comment nous utilisons les outils clients pour rediriger les utilisateurs à travers notre documentation

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