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Connect Zendesk to ElevenLabs Conversational AI Voice Agents

Enable intelligent voice-first customer support with real-time ticket resolution and automated support workflows

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Setup time

10-15mins

Difficulty

Intermediate

Category

Customer Support & CX

Type

First Party

Let your AI Voice Agents deliver intelligent customer support with Zendesk

Transform your customer support operations by connecting ElevenLabs' real-time voice agents directly to your Zendesk instance. This seamless integration enables your AI agents to access historical ticket data, provide instant solutions from your knowledge base, and automatically create support tickets when human escalation is needed. Your voice agents become contextually aware support specialists, capable of resolving common issues instantly while maintaining complete visibility into every customer interaction. The integration eliminates the need for customers to wait in queues for simple requests, reduces repetitive workload on your human agents, and ensures consistent, high-quality support experiences across all channels.

Features

Integrations features

Empower your AI voice agents with intelligent support capabilities that scale with your business

  • Real-Time Ticket Intelligence
    • Voice agents instantly access and analyze your complete Zendesk ticket history
    • Automatic matching of current issues with previously resolved cases
    • Context-aware responses based on customer's support history and account details
  • Automated Support Workflows
    • Seamless ticket creation with complete conversation context and metadata
    • Intelligent routing and categorization based on issue type and priority
    • Real-time handoff capabilities to human agents when escalation is needed
  • Knowledge Base Integration
    • Direct access to your Zendesk knowledge articles and FAQ content
    • Intelligent content retrieval based on customer queries and issue patterns
    • Consistent information delivery across all support channels
  • Customer Context Awareness
    • Profile-based personalization using existing Zendesk customer data
    • Account tier and product version awareness for tailored support responses
    • Historical interaction tracking to avoid repetitive troubleshooting
  • Multi-Channel Consistency
    • Unified support experience across voice, chat, and traditional channels
    • Complete conversation logging and audit trails in Zendesk
    • Seamless integration with existing support team workflows

Installation

Installation guides

Get your voice agents connected to Zendesk in minutes with our no-code integration setup

  • Zendesk API Setup
    Generate API token in Zendesk admin center
    Configure authentication credentials in ElevenLabs platform
    Test connection and verify data access permissions
  • Voice Agent Configuration
    Add Zendesk tools to your voice agent workflow
    For each tool, add a webhook header with name Authorization and select your Zendesk API key from your securely stored secrets.
    Configure ticket search and creation parameters
  • Workflow Integration
    Define conversation flows for different support scenarios in your agent's prompt
    Configure response templates and ticket field mappings

Troubleshooting

Troubleshooting & support

Common solutions and expert support to ensure seamless integration performance

Contact support
Other resources
Zendesk Integration DocsElevenLabs Conversational AI DocumentationElevenLabs Quickstart GuideElevenLabs Developer APIElevenLabs Discord

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