ElevenLabs for Finance
Deliver better onboarding, origination, support and recovery experiences using AI that meets regulated industry standards for security and compliance.
Contact salesGrow customer lifetime value with ElevenLabs
Human-quality AI resolutions
AI agents answer instantly at any hour and resolve in seconds - recommending the right product, in your brand voice or one tuned to each audience.
Lower cost to serve
Agents absorb servicing volume, run renewals, and work collections outbound - cutting cost per contact and recovering more missed payments before they become losses.
Loyalty that compounds
Customers feel heard on the hardest calls and get timely, personalized offers - context carries across every channel, so churn falls and products per customer grow.
10X
faster ticket resolution for Klarna's 35M US customers
View story41%
lower cost to originate at Better, across 100K+ monthly calls
View story99.7%
success rate on support calls, in 31+ languages
View storyHear from the first financial institutions
Automating mortgage calls end to end at Better
41% lower cost to originate on 100K calls.
Learn moreSelling in Hinglish at scale with Razorpay
35,000+ outbound calls at human connection rates.
Built for every type of financial institution
Agents automate narrow, auditable intents with the artifacts your model risk and vendor reviews demand.
Caller verification and routing
Authenticates callers with MFA and routes them to the right team.
Balances and transactions
Answers account, balance, and transaction queries end to end.
Cards and disputes
Blocks lost cards, files disputes, and tracks resolution status.
Fraud alerts and verification
Calls customers to verify flagged transactions in seconds.
Onboarding and applications
Guides new customers through account opening and KYC checks.
Vulnerable customer routing
Detects hardship and routes sensitive cases to a person.
Agents handle the hardest conversations - claims, renewals, life events - with an audit trail regulators accept.
First notice of loss
Registers claims at any hour, from the roadside or the kitchen.
Claims status updates
Tells policyholders where a claim stands and what happens next.
Quotes and renewals
Prices quotes and completes renewals in one conversation.
Policy servicing
Updates details, coverage, and billing without a hold queue
Document collection
Chases outstanding claim documents by voice and message.
Lapse prevention
Reaches out on failed payments before the policy lapses.
Agents handle servicing and disclosures, so advisor hours are spent on advice, not admin.
Account servicing
Handles balances, transfers, and statements without an advisor.
Onboarding and KYC
Runs KYC conversationally and gets new clients funded faster.
Compliance disclosures
Delivers required disclosures verbatim, logged for audit.
Advisor handoff
Escalates with full context, so clients never repeat themselves.
Meeting scheduling
Books, confirms, and reschedules advisor meetings in seconds.
Life event outreach
Flags inheritance, drawdowns, and transitions to the right advisor.
Automate onboarding, qualification, payments and more with agents.
Lead conversion and sales
Calls new inquiries in minutes, while intent is still warm.
Collections and recovery
Negotiates payment plans and captures every promise-to-pay.
Payments over the phone
Takes PCI-compliant payments with DTMF capture and redaction.
Inbound servicing
Resolves account, fee, and subscription queries end to end.
Disputes and chargebacks
Files and tracks disputes in 30+ languages, around the clock.
Loan origination
Qualifies applicants and completes applications conversationally.
Answer customers, members, and policyholders 24/7
Conversational agents resolve queries in the channel that suits each customer - phone, web chat, SMS, and WhatsApp.
One platform for calls, claims, and communications
Deliver better customer interactions with agents that answer, take action in your systems, call leads back, and complete operational workflows end to end.
Deliver better customer interactions with agents that answer, take action in your systems, call leads back, and complete operational workflows end to end.
Add voice your existing text agents using our Speech Engine API.
Turns calls, interviews, and notes into accurate, auditable text using our leading transcription model, Scribe
Deterministic workflows, configurable guardrails, and simulations that run thousands of test conversations before launch - so you can go live with confidence.
ElevenAgents Spotlight assesses every conversation - QA scorecards, audit trails, and reasoning summaries for every action.
AI you can safely deploy
Connect to existing systems
ElevenLabs plugs into your telephony, CRM, and core platforms, so agents take action in your systems of record and reach customers through channels you already run.
Certifications and assurance
SOC 2 Type II, ISO 27001, ISO 42001, GDPR, and PCI-aware controls - plus AIUC-1, making ours the first insurable AI agents - the artifacts your reviewers require.
Deployment and data residency
Run in your own cloud, on-premise, or in-VPC, with regional data residency and Zero Retention Mode - so customer data stays within your jurisdiction and your infrastructure.
Deep partnership
Our forward deployed engineers co-build your first use case, set up simulation testing and quality gates, and help you proactively address any model risk and architectural reviews required to go live in production.
Human in the loop
Vulnerability, complaints, and financial crime route to a person with a full context summary. Answers stay grounded in your knowledge base, moderated, and logged for audit.
Reliability at scale
We own the full audio stack - ASR, turn-taking, TTS - and run 10M+ conversations a week. Concurrency is sized to your peak and proven in a load test before go-live.
