- Integrations /
- Zoho
Connect Zoho to ElevenLabs Conversational AI Voice Agents
Scale voice interactions with real-time CRM data access and automated workflow management
Let your AI Voice Agents scale customer conversations with Zoho CRM
Features
Integrations features
Real-Time Contact Recognition
- Instantly identify callers by phone number or email lookup in Zoho CRM
- Access complete customer history, including past deals, support tickets, and interactions
- Personalize conversations from the first moment with contextual greetings and references
- Handle both new prospects and existing customers with appropriate conversation flows
Automated Lead Creation & Management
- Automatically capture new leads from voice conversations with zero manual input
- Extract key information through natural dialogue and populate CRM fields intelligently
- Update existing contact records with new information gathered during calls
- Trigger automated follow-up sequences based on conversation outcomes
Dynamic Deal & History Access
- Retrieve customer's deal pipeline status and purchase history during conversations
- Reference specific quotes, orders, and account details to address queries contextually
- Access related records like support cases and past activities to inform agent responses
- Provide agents with complete 360-degree customer view in real-time
Intelligent Task & Follow-up Automation
- Automatically create tasks for human agents based on conversation outcomes
- Schedule follow-up calls, demos, or meetings directly from voice interactions
- Set reminders and action items with proper lead/contact associations
- Trigger workflow automations based on conversation intent and customer responses
Comprehensive Call Logging & Analytics
- Log every interaction as a structured activity in Zoho CRM with detailed metadata
- Capture conversation summaries, outcomes, and next steps automatically
- Generate actionable insights from voice interaction patterns and customer feedback
- Maintain complete audit trail of all customer touchpoints for compliance and analysis
Installation
Installation guides
Troubleshooting