Connect Zoho to ElevenLabs Conversational AI Voice Agents

Scale voice interactions with real-time CRM data access and automated workflow management

Setup time

10-15mins

Difficulty

Intermediate

Category

CRM

Type

API

Let your AI Voice Agents scale customer conversations with Zoho CRM

Transform your voice AI agents into intelligent, data-driven conversation partners that seamlessly integrate with your existing CRM workflows. This integration empowers your agents to instantly access customer context, automatically update records, and manage follow-up tasks—all while maintaining the low-latency, real-time performance your platform demands.

Key capabilities:

  • Real-time data retrieval: Agents instantly access contact history, deal status, and customer context during conversations
  • Automated CRM updates: Conversations automatically generate leads, update records, and create tasks without manual intervention
  • Seamless workflow integration: Plug-and-play setup that works with your existing voice infrastructure
  • Developer-friendly APIs: Full control over agent behavior and CRM interactions through configurable webhooks and tools

What problems it solves:

  • Eliminates manual data entry and CRM updates after customer interactions
  • Provides agents with instant customer context for personalized conversations
  • Scales customer engagement without increasing headcount or operational overhead
  • Ensures consistent data capture across all voice interactions

User experience improvements:

  • Customers receive personalized service from the first interaction
  • Agents can reference past conversations and deal history in real-time
  • Automatic lead qualification and routing based on conversation content
  • Seamless handoffs to human agents with complete conversation context

Features

Integrations features

Empower your voice agents with intelligent CRM connectivity and automated workflow management

Real-Time Contact Recognition

  • Instantly identify callers by phone number or email lookup in Zoho CRM
  • Access complete customer history, including past deals, support tickets, and interactions
  • Personalize conversations from the first moment with contextual greetings and references
  • Handle both new prospects and existing customers with appropriate conversation flows

Automated Lead Creation & Management

  • Automatically capture new leads from voice conversations with zero manual input
  • Extract key information through natural dialogue and populate CRM fields intelligently
  • Update existing contact records with new information gathered during calls
  • Trigger automated follow-up sequences based on conversation outcomes

Dynamic Deal & History Access

  • Retrieve customer's deal pipeline status and purchase history during conversations
  • Reference specific quotes, orders, and account details to address queries contextually
  • Access related records like support cases and past activities to inform agent responses
  • Provide agents with complete 360-degree customer view in real-time

Intelligent Task & Follow-up Automation

  • Automatically create tasks for human agents based on conversation outcomes
  • Schedule follow-up calls, demos, or meetings directly from voice interactions
  • Set reminders and action items with proper lead/contact associations
  • Trigger workflow automations based on conversation intent and customer responses

Comprehensive Call Logging & Analytics

  • Log every interaction as a structured activity in Zoho CRM with detailed metadata
  • Capture conversation summaries, outcomes, and next steps automatically
  • Generate actionable insights from voice interaction patterns and customer feedback
  • Maintain complete audit trail of all customer touchpoints for compliance and analysis

Installation

Installation guides

Get your integration up and running with developer-friendly setup and comprehensive configuration options

Troubleshooting

Troubleshooting & support

Resolve common integration issues and access comprehensive support resources

Contact support

The most realistic voice AI platform