Connect ServiceNow to ElevenLabs Conversational AI Voice Agents

Build voice-first service automation that scales conversations without scaling headcount

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Setup time

10-15mins

Difficulty

Intermediate

Let your AI Voice Agents automate service workflows with ServiceNow

Transform your voice agents into powerful service automation tools by integrating with ServiceNow's enterprise platform. This integration enables real-time, voice-driven incident management, automated ticket creation, and intelligent service delivery - all through natural conversation.

Key Developer Benefits:

Low-latency API calls for real-time ServiceNow operations during voice conversations
Seamless webhook integration with your existing voice agent infrastructure
Plug-and-play configuration requiring minimal development overhead
Enterprise-grade reliability with SOC 2, GDPR, and HIPAA compliance built-in

Your voice agents can now instantly create incidents, update records, search knowledge bases, and route requests - transforming simple conversations into complete service workflows. Users describe issues naturally, and your agents handle the entire ServiceNow interaction behind the scenes.

Features

Integrations features

Overview of what your AI voice agents can accomplish with ServiceNow

Real-Time Incident Management

Create ServiceNow incidents instantly during voice conversations
Automatically populate tickets with conversation context and user details
Set appropriate categories, priorities, and assignment groups based on voice input
Support for IT incidents, HR cases, facilities requests, and custom record types

Knowledge Base Integration

Query ServiceNow knowledge articles in real-time during conversations
Provide instant solutions from historical ticket data
Search past incidents for similar issues and suggested resolutions
Deliver proven fixes without creating unnecessary tickets

Contextual User Awareness

Automatically identify callers and pull ServiceNow user profiles
Access user's incident history and open tickets for personalized assistance
Leverage CMDB data for device-specific troubleshooting
Pre-populate forms with user department, role, and contact information

Intelligent Ticket Routing

Use NLP to categorize issues and determine appropriate ServiceNow assignment groups
Automatically set urgency and priority based on conversation context
Route different request types (IT, HR, facilities) to correct ServiceNow workflows
Apply your existing ServiceNow business rules and routing logic

Seamless Human Handoff