Chatbot for Ecommerce: 24/7 Support, Product Recommendations and Lead Capture
ElevenAgents handles the questions, recommendations, and follow-ups your team can't cover around the clock - so shoppers get answers the moment they need them, and your support queue stays manageable.
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Maak kennis met AI-chatbots voor ecommerce van ElevenAgents
24/7 shopping assistance, fewer support tickets
Conversational AI agents handle product discovery, order questions, cart recovery, and returns across every channel. Resolving interactions faster and driving more purchases without adding headcount.
Recover more revenue
Engage shoppers at the moment they drop off. Answering sizing questions, surfacing alternatives, and following up on abandoned carts to bring buyers back before the sale is lost.
Deflect repetitive support tickets
Automate the questions your team answers dozens of times a day. Order status, return eligibility, shipping timelines, and store policies. So agents focus on the issues that actually need a human.
Serve every market, around the clock
Support shoppers in 90+ languages, 24/7, across web chat, WhatsApp, and voice. With consistent tone and accurate answers grounded in your product catalog and store policies.
Bouw je chatbot één keer en gebruik hem overal
Maak contact met je klanten waar ze ook zijn en bekijk elk gesprek vanuit één dashboard, zonder tussen kanalen te hoeven wisselen.
Voeg je chatbot toe aan je eigen website of aan sitebuilders zoals Webflow, Squarespace, Framer of Lovable.
Voeg je chatbot toe aan je eigen website of aan sitebuilders zoals Webflow, Squarespace, Framer of Lovable.
Laat klanten je chatbot via sms een bericht sturen en onderweg direct antwoord krijgen.
Geef je chatbot met een paar klikken een stem en laat hem inkomende of uitgaande gesprekken voor je afhandelen.
Bereik klanten op WhatsApp met een volledig geautomatiseerde gesprekservaring.
Automatiseer e-mailgesprekken en bied snelle, consistente support rechtstreeks in de inbox van je klanten.
Eén platform voor elke workflow voor ecommerce
Koppel je bedrijfssystemen en pas je chatbot aan zodat deze precies je SOP's volgt.
Eén brein voor alle kanalen
Ontwerp één keer en implementeer overal, inclusief chat, telefoon, e-mail en WhatsApp.
Agendabeheer
Laat je chatbot je agenda beheren door rechtstreeks afspraken toe te voegen en te verwijderen op basis van klantinteracties.
Workflows en guardrails
Bescherm risicovolle gegevens door de toegang van de chatbot te beperken en regels te definiëren.
Integreer moeiteloos met de tools die je al gebruikt
Connect ElevenAgents to your ecommerce stack - syncing product catalogs, order data, and customer records from Shopify, Zendesk, Salesforce, and Stripe so every response uses live store data.
Chatbots voor ecommerce die emotie en context begrijpen
Chatbots die emotie expressief overbrengen, passen zich aan echte klantemoties aan en begeleiden elk gesprek naar betere resultaten, ook wanneer er veel op het spel staat.
Natuurlijke, mensachtige gesprekken
Geef je chatbot binnen enkele seconden een levensechte stem. Krijg ongekende controle over de toon, zodat deze klanten kan kalmeren, begeleiden en geruststellen, zelfs onder druk.
Snelle overdrachten met rijke context
Definieer escalatieregels voor complexe gevallen en draag deze vervolgens over aan mensen. De volledige chatgeschiedenis wordt gesynchroniseerd met je CCaaS, CRM en ticketingstack voor een soepele overdracht.
Product discovery and guided selling
Help shoppers find the right product through conversation. Filtering by size, price, or use case. And surface personalized recommendations that increase average order value.
Order tracking and post-purchase support
Give shoppers instant access to order status, estimated delivery, and return initiation without waiting for an agent. Connected to your order management and helpdesk systems in real time.
Abandoned cart recovery
Reach out to shoppers who left without buying. Answer questions, offer help, and guide them back to checkout across voice, chat, and messaging.
Grounded, accurate responses
Answers come from your product catalog, FAQs, and store policies. Not open-ended model output. Guardrails and knowledge base controls keep responses accurate as your inventory and policies evolve.
Human handoff when it matters
When a conversation exceeds what the agent can resolve. A dispute, a complex return, a sensitive complaint. It routes to the right human agent with full context, no repetition required.
Conversation analytics and A/B testing
Track deflection rates, CSAT, resolution time, and conversion impact. Run A/B experiments on agent flows and use conversation logs to continuously improve performance across every touchpoint.
Beveiliging en infrastructuur op enterpriseniveau, op grote schaal
Gegevens worden tijdens verzending en opslag versleuteld, met ondersteuning voor naleving van SOC 2, HIPAA en de AVG. Modi voor regionale dataopslag en Zero Retention zijn beschikbaar voor strengere datacontrole.
Gegevens worden tijdens verzending en opslag versleuteld, met ondersteuning voor naleving van SOC 2, HIPAA en de AVG. Modi voor regionale dataopslag en Zero Retention zijn beschikbaar voor strengere datacontrole.
Stel gedetailleerde teammachtigingen in en werk binnen je bedrijf samen door stemmen, assets en resources te delen tussen je agents en contentproductiepijplijn.
Ons team zorgt voor een soepele lancering en houdt je activiteiten betrouwbaar draaiende, met consistente prestaties en gemoedsrust.
Maak je eerste chatbot voor ecommerce
Chatbot maken
Ontwerp, test en implementeer je chatbot voor ecommerce vanuit een intuïtief dashboard, zonder code.
Bouwen met de API
Integreer de chatbot in je eigen applicaties met onze ontwikkelaarsvriendelijke REST API en SDK's.
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