Customer Success - APAC Scale

About ElevenLabs

ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use our technology to read articles, voice over videos, and restore voices lost to disability. Leading developers and enterprises worldwide use ElevenLabs to build intelligent agents for support, sales, and education.

We launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing the company at $3.3 billion. By September 2025, that valuation doubled to $6.6 billion as we surpassed $200 million ARR in under three years.

Our mission is to build the most important audio AI platform in the world, solve AI audio intelligence, and make information accessible in any voice, language, or sound.

Our core offerings are our Creative Platform and the Agents Platform, powered by proprietary Text to Speech, Speech to Text, and conversational AI models.

We are just getting started. If you want to work hard and create lasting impact, we would like to hear from you.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

• Excellence everywhere: Everything we do should match the quality of our AI models.

• Global team: We prioritize your talent, not your location.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

About the role

• Be part of an early CS team with endless opportunities for impact . You’ll partner with the CS team to help develop a scalable CS playbook and framework that supports our customers in APAC

• Build, maintain and own relationships and programming with a book of 120-150 enterprise clients

• Play a key role in onboarding new clients and driving long term adoption of multiple products

• Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.

• Own expansion and renewal of accounts within your book of business - this is a commercial role

• Own your customer success KPIs (NRR/GRR) and contribute to CS OKR goals

Requirements

• 3-5 years of previous experience in Customer Success in a fast paced, product driven SaaS organisation.

• You have experience developing programs and processes that deliver best in class customer experiences at scale

• Commercial experience - you will own renewals and expansion for your book of business

• Experience working directly with technical products, including onboarding, adoption, and translating complex technical concepts into customer-facing solutions.

• Strong proficiency in using data analytics and CRM tools to monitor customer health, derive actionable insights, and measure the impact of playbooks and customer programs

• A strong builder with a focus on customer first - you’re constantly trying new tools to help your customers and colleagues move fasted

• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization.

• Excellent problem-solving and analytical skills to address customer needs and concerns.

• Fluency in English and Mandarin is a must - fluency in another Asian language is a bonus