January 16, 2025

Product

Conversational AI

  • Additional languages: Add a language dropdown to your widget so customers can launch conversations in their preferred language. Learn more here.
  • End call tool: Let the agent automatically end the call with our new “End Call” tool. Learn more here
  • Flash default: Flash, our lowest latency model, is now the default for new agents. In your agent dashboard under “voice”, you can toggle between Turbo and Flash. Learn more about Flash here.
  • Privacy: Set concurrent call and daily call limits, turn off audio recordings, add feedback collection, and define customer terms & conditions.
  • Increased tool limits: Increase the number of tools available to your agent from 5 to 15. Learn more here.