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ElevenAgents

Connect Amazon Connect to ElevenLabs Conversational AI Voice Agents

Transform your contact center with natural, human-sounding AI voice agents that handle real-time phone conversations at enterprise scale

Setup webhookContact sales

Setup time

10-15mins

Difficulty

Intermediate

Category

Telephony

Type

Contact Us

Let your AI Assistant handle phone calls with Amazon Connect

By integrating Amazon Connect with ElevenLabs Conversational AI, you can deploy natural, human-sounding AI voice agents that handle inbound and outbound calls with human-like naturalness. This powerful combination enables your contact center to automate routine inquiries, provide 24/7 availability, and scale support without scaling headcount.

 Your AI agents can greet callers, understand natural language requests through advanced speech recognition, and respond with expressive, multilingual voices. The integration supports real-time data lookups, workflow automation, and seamless handoffs to human agents when needed — all while maintaining enterprise-grade security and compliance.

Ideal for developer-led platforms building conversational experiences, this integration offers both low-code visual flows and full API control for custom implementations. Whether you're handling customer support, appointment scheduling, or complex call routing, Amazon Connect + ElevenLabs delivers the reliability, performance, and scalability your voice agents need.

Features

Integration features

Powerful capabilities that make your AI voice agents production-ready for enterprise telephony

  • Real-Time Speech Processing
    • Low-latency streaming API for fast voice responses
    • Advanced speech-to-text with natural language understanding
    • Support for interruptions and natural conversation flow
    • Minimal pause between caller speech and AI response
  • Enterprise Telephony Integration
    • Native integration with Amazon Connect's cloud contact center
    • Seamless call routing between AI agents and human staff
    • Support for both inbound and outbound call scenarios
    • PSTN and SIP connectivity for global reach
    Workflow Automation & Data Integration
    • Real-time API calls to external systems during conversations
    • AWS Lambda integration for custom business logic
    • Webhook support for CRM, ticketing, and database updates
    • Automated call logging and outcome tracking
  • Multilingual & Voice Customization
    • 70+ languages with expressive, lifelike speech
    • A wide selection of voice options with emotional expressiveness
    • Custom voice cloning for brand consistency
    • Regional accent and dialect support
  • Security & Compliance
    • • Zero retention mode available for eligible services when correctly enabled
    • HIPAA (attestation) and PCI DSS Level 1 compliance support
    • Encryption for voice data in transit and at rest
    • Secure credential management and access controls

Troubleshooting

Troubleshooting & support

Common issues, solutions, and support resources to keep your integration running smoothly

Contact support
Other resources
ElevenLabs Conversational AI DocumentationAmazon Connect Administrator GuideAmazon Connect API ReferenceElevenLabs WebSocket API ReferenceAmazon Connect Streams APIAmazon Connect Security Best PracticesAmazon Connect HIPAA Compliance Best PracticesElevenLabs Quickstart GuideElevenLabs Discord

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