Connect Amazon Connect to ElevenLabs Conversational AI Voice Agents

Transform your contact center with ultra-realistic AI voice agents that handle real-time phone conversations at enterprise scale

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Setup time

10-15mins

Difficulty

Intermediate

Let your AI Assistant handle phone calls with Amazon Connect

By integrating Amazon Connect with ElevenLabs Conversational AI, you can deploy ultra-realistic AI voice agents that handle inbound and outbound calls with human-like naturalness. This powerful combination enables your contact center to automate routine inquiries, provide 24/7 availability, and scale effortlessly without adding headcount.

Your AI agents can greet callers, understand natural language requests through advanced speech recognition, and respond with expressive, multilingual voices. The integration supports real-time data lookups, workflow automation, and seamless handoffs to human agents when needed - all while maintaining enterprise-grade security and compliance.

Perfect for developer-led platforms building conversational experiences, this integration offers both low-code visual flows and full API control for custom implementations. Whether you're handling customer support, appointment scheduling, or complex call routing, Amazon Connect + ElevenLabs delivers the reliability, performance, and scalability your voice agents need.

Features

Integration features

Powerful capabilities that make your AI voice agents production-ready for enterprise telephony

Real-Time Speech Processing
- Ultra-low latency streaming API for instant voice responses
- Advanced speech-to-text with natural language understanding
- Support for interruptions and natural conversation flow
- Minimal pause between caller speech and AI response
Enterprise Telephony Integration
- Native integration with Amazon Connect's cloud contact center
- Seamless call routing between AI agents and human staff
- Support for both inbound and outbound call scenarios
- PSTN and SIP connectivity for global reach
Workflow Automation & Data Integration
- Real-time API calls to external systems during conversations
- AWS Lambda integration for custom business logic
- Webhook support for CRM, ticketing, and database updates
- Automated call logging and outcome tracking
Multilingual & Voice Customization
- 31+ languages with native-level fluency
- Thousands of voice options with emotional expressiveness
- Custom voice training for brand consistency
- Regional accent and dialect support
Security & Compliance
- Zero retention mode for sensitive conversations
- HIPAA and PCI DSS compliance capabilities
- End-to-end encryption for voice data
- Secure credential management and access controls

Installation

Installation guides

Get your Amazon Connect + ElevenLabs integration running in minutes with our comprehensive setup resources

Overview

High-level setup process: Connect your Amazon Connect instance to ElevenLabs through our streaming API, configure your AI agent, and deploy contact flows
Prerequisites: Active Amazon Connect instance, ElevenLabs API access, AWS Lambda permissions
Time estimates: 30-60 minutes for basic setup, 2-4 hours for advanced customization
Skill level requirements: Basic AWS knowledge required, advanced features need developer experience