Connect Plivo to ElevenLabs Conversational AI Voice Agents

Low-Latency Voice Processing

• Sub-200ms response times for natural conversation flow
• Real-time audio streaming with minimal buffering
• Optimized for interactive voice applications requiring immediate responses

Bidirectional Call Support

• Handle inbound customer calls with intelligent routing
• Initiate outbound calls for proactive customer engagement
• Seamless handoff between AI and human agents when needed

Secure SIP Integration

• Direct SIP trunk connectivity with Plivo's infrastructure
• Multiple authentication methods (IP ACL, SIP digest)
• Encrypted voice data transmission for enterprise security

Global Infrastructure

• Leverage Plivo's worldwide network for reliable call delivery
• Support for international numbers and local presence
• Built-in redundancy and failover capabilities

Developer-Friendly APIs

• RESTful APIs for call control and monitoring
• Webhooks for real-time call events and status updates
• Complete call logs and analytics for optimization

Step-by-step setup instructions:

Part 1: Plivo Configuration

1. Log into your Plivo console
2. Navigate to Voice > SIP Trunks
3. Create a new SIP trunk or select existing
4. Configure origination URI: sip:your-agent-id@voice.elevenlabs.io
5. Set termination URI for outbound calls
6. Enable IP ACL authentication or configure SIP digest

Part 2: ElevenLabs Setup

1. Access your ElevenLabs dashboard
2. Navigate to Conversational AI > Integrations
3. Select "Plivo" from the telephony providers
4. Enter your Plivo SIP trunk credentials
5. Configure your AI agent's voice and personality
6. Set up call routing and fallback options

Part 3: Testing and Validation

1. Run test calls to verify bidirectional connectivity
2. Check audio quality and latency metrics
3. Validate call routing and agent responses
4. Configure monitoring and alerting